Senior Customer Success Manager

Location: NYC / San Francisco; hybrid working with flexible hours.

Company

hirify.global provides stablecoin-powered financial infrastructure for enterprises, enabling businesses to send, receive, convert, and settle stablecoins and fiat across global markets.

What you will do

• Manage a portfolio of banking, crypto, payments, or FX accounts, developing relationships, managing stakeholders, and identifying customer advocates.
• Coordinate onboarding, implementation, and go-live for new customers with New Business Sales.
• Track adoption and growth opportunities, and work with Account Managers on upsell and renewal opportunities.
• Organize monthly and quarterly customer reviews to reduce friction and churn risk.
• Represent customer needs internally across product, marketing, and other teams, while coordinating timely and targeted client communication.
• Use data-driven insights to anticipate customer challenges and identify success patterns and best practices across the portfolio.

Requirements

• Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
• Experience supporting banking, crypto, and/or payments customers.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Analytical mindset with the ability to derive insights from data.
• Familiarity with CRM software and tools.

Nice to have

• Knowledge of payments.

Culture & Benefits

• Competitive salary at every stage of professional growth.
• Flexible working hours with hybrid working at the core.
• Flexible holiday approach.
• Open, creative, and growth-minded working environment.
• Opportunities to travel to offices around the world and collaborate with colleagues.