Advisor - Employee Services Operations (Time and Attendance)

Location: Monterrey, Mexico. Hybrid work model with the option to work from home up to two days per week; the workplace is the specified office, store, or factory.

Company

hirify.global develops and produces construction toys and provides employee services across its global organization.

What you will do

• Manage vacation balances and time records across Mexico company codes.
• Resolve employee Time and Attendance tickets and operational cases through ServiceNow or a similar platform.
• Review, correct, and adjust timecards to provide accurate pre-payroll inputs.
• Train supervisors and provide practical guidance on tickets, time incidences, and vacation requests.
• Analyse operational data and identify improvements to Time and Attendance services.
• Support the 2027 workforce-management platform implementation with the project team and Payroll.

Requirements

• 2–3 years of experience in Time and Attendance, HR processes, or a similar role.
• Experience managing Time and Attendance activities with SAP or a comparable platform.
• Advanced Microsoft Excel skills for analysing large datasets.
• Experience resolving employee requests and operational cases through ServiceNow or a similar ticket-management platform.
• Experience preparing timecard corrections and adjustments for pre-payroll activities.
• Intermediate professional English communication skills.

Nice to have

• Experience using Power BI to analyse Time and Attendance operational data.
• Experience coordinating stakeholders to resolve Time and Attendance tickets and operational issues.
• Experience presenting Time and Attendance process guidance to supervisors and operational stakeholders.

Culture & Benefits

• Enhanced paid family care leave.
• Life and disability insurance coverage.
• Headspace access and local wellbeing initiatives.
• Colleague discount from the first day.
• Bonus scheme for eligible colleagues when goals are achieved.
• Inclusive workplace focused on collaboration, accountability, employee support, and continuous improvement.