DC Ops Technician III

Location: Ashburn, Virginia, United States; onsite at US-VA-IAD3. Monday–Friday, 1st shift from 7:00 a.m. to 4:00 p.m.; flexible 24x7x365 coverage, including holidays and weekends, is required. Occasional travel of 2–4 weeks per year is required.

Salary: $57,371.00–$84,181.90 per year, depending on geographic market, knowledge, skills, and experience. Additional incentive compensation, annual bonus or incentives, equity awards, and ESPP may be available.

Company

hirify.global Technology operates enterprise AI infrastructure, private and public cloud environments, applications, data platforms, and cyber resilience services for customers in more than 120 countries.

What you will do

• Maintain secure, operational customer server environments in the data center and support 99.999% uptime.
• Use monitoring software and internal ticketing systems to provide customer support and communicate configuration status professionally.
• Troubleshoot and replace components in x86 servers, network devices, storage systems, and copper or fiber cabling.
• Support Windows Server, Red Hat Enterprise Server, Ubuntu Linux, and VMware ESX Server environments, including operating system, storage, login, password, and connectivity issues.
• Perform customer configuration maintenance, including hardware modification, operating system installation, cabinet mounting, and cabling.
• Investigate incidents and potential customer risks using root cause analysis while following security, safety, maintenance, policy, and 5S requirements.

Requirements

• High School diploma or equivalent. A university or college degree is preferred.
• At least 1 year of experience working in a data center environment or an equivalent technology background.
• At least 1 year of experience or demonstrated familiarity with building, repairing, or upgrading hardware components.
• Ability to work flexible 24x7x365 coverage, including holidays and weekends, and prioritize work in a fast-paced, high-pressure environment.
• Strong written and verbal communication skills, proficient typing, and professional phone etiquette.
• Proficiency with productivity software, including Microsoft Office, OpenOffice, and email client software.
• Ability to lift 50 pounds overhead, reliable transportation, and willingness to travel occasionally for 2–4 weeks per year.
• Effective communication, self-starting behavior, teamwork, openness to feedback, and ability to identify problems.

Nice to have

• At least 1 year of experience in a customer-service-oriented position.
• Industry-recognized certifications in operating systems, networking, security, and/or storage technologies.
• Experience with Dell PowerEdge and HP ProLiant rack servers; Cisco ASA and ASA-X firewalls; F5 BigIP and Brocade ADX load balancers; Alert Logic IDS; Cisco Catalyst 2900, 4900, 6500, and Nexus switches; and Dell PowerVault DAS, NetApp, and EMC Isilon NAS systems.
• A university or college degree.

Culture & Benefits

• Customer interactions are expected to be honest, transparent, professional, and focused on building trust.
• Work follows company security, health and safety, local governing, maintenance, and housekeeping policies.
• Benefits may include annual incentives, equity awards, and an Employee Stock Purchase Plan.