Support Engineer

Location: Remote, Chișinău, Moldova; previous experience working US business hours required.

Company

hirify.global is building its technical support operations across R&D and customer-facing teams.

What you will do

• Act as the technical liaison between R&D, CSMs, and customer-facing teams.
• Coordinate escalation workflows, track technical issues across the customer base, and prioritize them for resolution.
• Design standardized support processes, documentation templates, knowledge base materials, SLA frameworks, and escalation protocols.
• Build reporting dashboards for support metrics and improve the average time to resolve technical issues.
• Provide technical guidance to CSMs, support complex customer issues, assist with technical onboarding, and prepare technical responses.
• Communicate updates directly to customers through support@hirify.global.ai when needed.

Requirements

• 6+ years of experience in technical support or operations.
• Understanding of software development processes; expert-level coding is not required.
• Experience with support tools and ticketing systems.
• Strong documentation and process creation abilities.
• Excellent communication skills for cross-team collaboration, strong organizational skills, and attention to detail.
• Ability to translate technical concepts for non-technical stakeholders and a customer-service mindset focused on internal client success.
• Previous experience working during US business hours.
• Previous experience working in a startup environment.
• Customer-obsessed approach.

Culture & Benefits

• Remote work based in Chișinău, Moldova.
• Full-time role within an R&D environment.