Staff Designated Support Engineer (Snowflake)

Location: Hybrid; Dublin, Ireland or Amsterdam, Netherlands. Holiday and weekend coverage may be required by business needs.

Company

Snowflake provides a cloud data platform and supports enterprise customers with data warehousing, analytics, and business-critical workloads.

What you will do

• Act as the primary technical contact for assigned Priority Support customers and maintain deep knowledge of their architectures, use cases, and business priorities.
• Drive the progression of support cases, incidents, and escalations with Support, Account, Engineering, and Cloud Operations teams.
• Analyze query performance, warehouse configuration and utilization, account setup, security, governance, and customer health to identify optimization opportunities.
• Identify trends and complex production issues, ensure case quality, and deliver documented root cause analyses.
• Provide technical and executive-level updates, advocate for customer priorities, and lead problem-solving sessions.
• Support global product-quality initiatives and deliver knowledge-sharing and training sessions for peers and customer teams.

Requirements

• Bachelor’s or Master’s degree in Computer Science, MIS, or an equivalent discipline.
• 8+ years of experience in Technical Support, Customer Success, or a similar customer-facing technical role.
• Proven success managing enterprise customer relationships as a trusted technical advisor, with strong customer advocacy, communication, writing, empathy, and emotional intelligence skills.
• Experience with data warehousing, database migration, ETL/ELT, reporting tools, and distributed, big-data, or MPP databases.
• Advanced SQL expertise, including debugging, query optimization, window functions, and performance tuning; strong RDBMS knowledge covering data types, aggregations, execution plans, workload management, and database performance.
• Experience with data integration and analytics tools such as AWS Glue, Azure Data Factory, Informatica, Matillion, Tableau, or Fivetran.
• Familiarity with semi-structured data formats including JSON, Avro, and Parquet, plus scripting or coding in at least one programming language.
• Knowledge of at least one major cloud ecosystem—AWS, Azure, or GCP—including infrastructure, networking, and CPU, I/O, RAM, and network performance metrics.
• Hands-on experience troubleshooting database connectivity and cloud data migrations; ability to collaborate across global teams with an understanding of enterprise sales cycles and support processes.
• Experience mentoring or training peers on data warehousing and cloud fundamentals; adaptability and eagerness to learn in a dynamic environment.
• Strong English communication and writing skills, including the ability to explain complex concepts to technical, non-technical, and executive audiences.

Nice to have

• Experience with CI/CD platforms and tools such as Terraform, Azure DevOps, or Jenkins.
• Scripting or coding experience with .NET, JavaScript, R, or Go, and experience with Pandas, SciPy, TensorFlow, or similar libraries and frameworks.
• Experience supporting applications on Amazon AWS or Microsoft Azure.
• Troubleshooting experience across Windows, Mac, and Unix-like operating systems.
• Knowledge of internet fundamentals and protocols including TCP/IP, HTTP/S, SFTP, and DNS, with experience using connectivity diagnostic tools.
• Experience with virtualization and container solutions such as VMware, Docker, VirtualBox, or Kubernetes.
• Understanding of cloud computing network and security concepts.

Culture & Benefits

• Hybrid work arrangement in Dublin or Amsterdam.
• Customer-focused environment centered on business continuity, technical advocacy, and high-quality support resolutions.
• AI-native, experimental approach to improving how work is performed.
• Opportunities to contribute to global initiatives, knowledge sharing, and customer and peer training.
• Holiday and weekend coverage may be required according to business needs.