E-Commerce Key Account Manager (E-Commerce)

Location: Hull, United Kingdom; office- and field-based

Company

Villeroy & Boch Group with its Ideal Standard brand manufactures ceramics and lifestyle products across the Dining & Lifestyle and Bath & Wellness segments, with more than 13,000 employees in 42 countries.

What you will do

• Expand Ideal Standard’s smart premium market share by identifying pure-player opportunities and innovative business models.
• Manage sales volumes and customer lifetime value through data-driven key account management, efficient processes, and digital tools.
• Plan, execute, and measure cooperative online marketing campaigns across both brands, monitoring ROI, conversion rates, and market share.
• Oversee A+ Content and brand-world creation, optimize UX/UI, and analyze customer journeys to improve conversion and satisfaction.
• Evaluate and implement e-commerce technologies, including AI optimization and web analytics, in collaboration with Sales, Marketing, and Product Management.

Requirements

• University degree in Business Administration, Marketing, or E-Commerce, or a comparable academic qualification or track record in e-commerce business.
• 3–5 years of experience in e-commerce management, performance marketing, or data-driven key account management.
• Proven experience managing key e-commerce accounts and strategic B2B/B2C partnerships, including negotiation of commercial terms and marketing budgets.
• In-depth knowledge of SEO, SEA, social media, affiliate, and email marketing channels and their strategic integration.
• Strong analytical skills, including interpretation of complex data from Google Analytics 4 and BI tools, development of recommendations, and clear communication of insights to senior stakeholders.
• Practical experience with web analytics and e-commerce optimization tools such as Sistrix and Similarweb, with an agile project management mindset.
• Fluent written and spoken German and English.

Culture & Benefits

• Full-time employment.
• Opportunity to influence market share and profitable growth across multiple brand segments.
• Collaboration across Sales, Marketing, and Product Management.