Claims Officer - Commercial Property

Location: Parramatta, New South Wales, Australia; hybrid role with a mix of working from home and in-office work.

Company

hirify.global is an international insurer with more than 13,000 employees across 26 countries.

What you will do

• Process commercial property claims, analyse policy coverage, determine settlements, set reserves, and authorise payments.
• Manage claim investigations, evaluations, negotiations, and resolutions.
• Stay current with insurance guidelines and policy changes and ensure compliance.
• Resolve non-compliant issues and escalate matters when necessary.
• Build client relationships, respond to requests professionally, and manage customer expectations.
• Identify and report suspicious claims while maintaining confidentiality and clear stakeholder communication.

Requirements

• Previous claims officer experience and general insurance claims experience; property claims experience is highly advantageous.
• Excellent customer service experience and a willingness to grow into a property insurance professional.
• Strong customer service focus, with the ability to build rapport by phone and handle varying customer expectations and demands.
• Empathetic, friendly, and professional approach to customer interactions.
• Self-motivated with excellent organisational skills.
• Positive, can-do attitude.

Culture & Benefits

• Hybrid working arrangement designed to support work-life balance.
• Free wellbeing coaching, nutritional support, confidential counselling, and financial and legal advice.
• 18 weeks of gender-equal flexible leave for new parents, including paid super.
• Inclusive workplace committed to diverse perspectives and respectful treatment.
• Six-month fixed-term contract opportunity.

Hiring process

• Applications are submitted through the online application process.
• Successful applicants must complete work rights, police, and credit checks through the online provider as a condition of employment.