Senior Claims Officer (Commercial Property)

Location: Open to all QBE offices nationally in Australia; hybrid role combining work from home and office attendance.

Company

QBE is an international insurer with more than 13,000 employees across 26 countries.

What you will do

• Manage an end-to-end portfolio of commercial property claims.
• Deliver clear, proactive, empathetic customer communication across verbal, written, and face-to-face interactions.
• Build trusted relationships with brokers, customers, suppliers, and internal partners.
• Make sound decisions in a dynamic, fast-paced claims environment.
• Apply claims expertise and insights to support continuous improvement across the broader claims function.

Requirements

• Commercial property claims experience is required.
• Calm and resilient approach, with confidence making sound decisions under pressure.
• Strong interpersonal skills and the ability to guide customers and stakeholders through complex situations with clarity and empathy.
• Solid computer skills, willingness to learn new systems, and effective prioritisation.
• Proactive, self-motivated mindset with a passion for delivering excellence and embracing change.

Nice to have

• Industrial Special Risks (ISR) experience.

Culture & Benefits

• Hybrid working with a mix of home and office work.
• Wellbeing coaching, nutritional support, confidential counselling, and financial and legal advice.
• 18 weeks of gender-equal flexible leave for all new parents, including paid superannuation.
• Inclusive workplace focused on diversity, equity, inclusion, and respect.

Hiring process

• Successful applicants must complete work-rights, police, and credit checks through the online provider as a condition of employment.
• Applications are submitted through the online application process.