Atlassian Administrator (AI)

Location: London

Company

hirify.global provides a customer engagement platform that uses cross-channel messaging, journey orchestration, and AI-powered decisioning to help brands create personalized customer experiences.

What you will do

• Own and prioritize incoming administration requests for Jira, Jira Service Management, and Confluence based on urgency and business impact.
• Configure and maintain projects, workflows, fields, permissions, queues, forms, SLAs, portals, spaces, templates, and related Atlassian settings.
• Manage users, groups, roles, access reviews, license reviews, change management, and governance requirements.
• Build and troubleshoot JQL queries, filters, dashboards, reports, Jira Automation rules, and operational workflows.
• Support existing and new Rovo agents and AI-enabled workflows, including testing, knowledge maintenance, troubleshooting, and user feedback.
• Maintain documentation and training materials, support ScriptRunner updates, troubleshoot Marketplace applications, and contribute to platform improvement initiatives.

Requirements

• 3–5 years of hands-on experience administering Jira and Confluence in a business environment, preferably with Atlassian Cloud.
• Working knowledge of Jira Service Management, including request types, queues, SLAs, forms, and customer portals.
• Experience writing JQL and creating filters, dashboards, and operational reports.
• Familiarity with Jira Automation and its use in reducing administrative effort and improving repeatability.
• Exposure to ScriptRunner through reading, testing, troubleshooting, or modifying existing scripts.
• Familiarity with Atlassian Rovo and AI-enabled workflows, including Rovo Search, Rovo Chat, or Rovo agent configuration.
• Ability to troubleshoot platform issues methodically, communicate clearly in writing, document changes, and explain technical concepts to non-technical users.
• Customer-focused, organized, and able to manage competing requests while distinguishing business urgency from lower-priority work.
• Willingness to develop deeper expertise in Atlassian administration, automation, scripting, and solution design, while working within change management, governance, and documentation standards.

Nice to have

• Atlassian certifications such as ACP-120 Jira Administration for Cloud or ACP-220 Confluence Administration for Cloud.
• Experience supporting ITSM or ITIL-aligned service management processes.
• Familiarity with Atlassian Guard, SSO, SCIM provisioning, or enterprise identity management.
• Experience with Jira or Confluence REST APIs.
• Experience writing prompts or agent instructions and refining them using user feedback and observed results.
• Scripting experience with Groovy, Python, JavaScript, or similar languages.
• Experience with Slack, Okta, Google Workspace, or other adjacent enterprise platforms.
• Experience in a high-growth SaaS or technology environment.

Culture & Benefits

• Collaborative, transparent, inclusive, and customer-focused environment with an emphasis on autonomy, accountability, teamwork, and continuous learning.
• Hybrid ways of working and a curated in-office experience focused on community, team connections, and innovation.
• Competitive compensation that may include equity, retirement and employee stock purchase plans, and flexible paid time off.
• Medical, dental, vision, life, disability, fertility, and equal paid parental leave benefits, varying by location.
• Professional development through career pathing, learning platforms, and a yearly learning stipend.
• Employee Resource Groups, volunteer opportunities, donation matching, and a culture recognized as a Great Place to Work.

Hiring process

• AI-assisted tools may be used during application review, interview scheduling, recording, and interview note summarization, with recruiting teams retaining responsibility for hiring decisions.
• Candidates may opt out of AI-assisted application review and may request a manual review or other applicable accommodations.