Dispute Resolution Specialist

Location: Open to all QBE office locations in Australia; hybrid role with a mix of working from home and in-office work.

Company

hirify.global is an international insurer with more than 13,000 employees across 26 countries.

What you will do

• Manage complaints and disputes end to end across all General Insurance products.
• Assess, investigate, and critically analyse policies, legislation, and expert evidence.
• Provide timely and accurate responses that deliver fair and reasonable customer outcomes.
• Identify systemic causes of customer dissatisfaction and contribute to solutions.
• Manage internal and external stakeholder relationships and provide technical advice to claims and underwriting areas.
• Prepare recommendations for process, product, and service improvements to prevent or mitigate recurring issues.

Requirements

• Proven experience in dispute resolution.
• Strong practical knowledge of general insurance.
• Solid understanding of risk, compliance, and policy frameworks.
• Commitment to delivering high-quality service to customers and stakeholders.
• Solution-focused mindset with excellent problem-solving and relationship-building skills.
• Ability to influence and negotiate effectively with internal and external stakeholders.
• Successful applicants must complete work rights, police, and credit checks.

Culture & Benefits

• Hybrid working combining home and office work.
• Life Leave supporting significant life events.
• 18 weeks of gender-equal flexible leave for new parents, including paid super.
• Discounts on insurance products, car hire, hotels, goods, and services.
• Inclusive workplace with support for access requirements and alternative work arrangements.