Customer Learning and Development Manager (Workers' Compensation)

Location: Hybrid role based in Sydney, Parramatta or Newcastle, New South Wales, Australia, with flexible working arrangements.

Company

hirify.global is an international insurer with more than 13,000 employees across 26 countries, providing insurance and risk partnership services.

What you will do

• Design and deliver customer education and engagement programs, including workshops, webinars, and events.
• Develop content on legislative changes, claims trends, and emerging industry issues to build customer capability.
• Create targeted communications that increase awareness, participation, and engagement in education and training initiatives.
• Partner with Client Relationship Management, Risk Solutions, Claims, and Broker teams to connect customers with value-added services and specialist expertise.
• Support broker engagement through market insights, business updates, and learning opportunities.
• Deliver initiatives that improve customer outcomes, increase adoption of QBE services, and strengthen customer and broker advocacy.

Requirements

• Experience designing and delivering customer education and engagement programs, with a background in customer relationship management, business development, or other customer-facing roles.
• Strong stakeholder management skills and the ability to build and maintain relationships with customers, brokers, and internal teams.
• Excellent communication and presentation skills, including experience facilitating workshops, training sessions, or events.
• Strong project management and organisational skills, with the ability to manage multiple initiatives and priorities.
• Passion for delivering exceptional customer outcomes and creating meaningful engagement experiences.

Nice to have

• Experience in workers' compensation, insurance, risk, claims, or financial services.

Culture & Benefits

• Hybrid working with a mix of home and office work.
• Permanent, full-time employment.
• Wellbeing coaching, nutritional support, confidential counselling, and financial and legal advice.
• 18 weeks of gender-equal flexible leave for all new parents, including paid super.
• Inclusive workplace focused on diversity, equity, and respect.

Hiring process

• Submit an application through the online application process.
• Successful applicants must complete work rights, police, and credit checks through the online provider.