Academic Success Manager (EdTech)

Location: Brisbane, Australia; full-time and permanent role based in the Brisbane office. The role covers Queensland, Western Australia and Northern Territories and requires travel across assigned markets.

Company

hirify.global Health provides evidence-based information, data, analytics and digital education solutions for healthcare professionals, researchers, universities and medical institutions.

What you will do

• Manage customer relationships, success plans, renewals and retention initiatives while identifying risks and reducing churn.
• Build trusted relationships with academic leaders, faculty members and institutional decision-makers across universities, medical schools and nursing schools.
• Drive onboarding, product adoption and value realization by monitoring usage, engagement, feedback and academic outcomes.
• Deliver online and face-to-face product demonstrations, training sessions and workshops for educators.
• Identify upselling and account expansion opportunities and recommend relevant healthcare education solutions.
• Collaborate with Sales, Product, Marketing, Training and Customer Support teams to resolve challenges and improve the customer experience.

Requirements

• Bachelor's degree in a related discipline.
• At least 5 years of experience in customer success, account management, academic engagement or education technology.
• Understanding of subscription-based digital solutions, customer retention and renewal processes.
• Strong relationship management, communication, presentation and negotiation skills.
• Ability to interpret customer usage data and identify risks and growth opportunities.
• Experience conducting product demonstrations, customer training and workshops.
• Ability to work independently and collaborate effectively across regional teams.
• Willingness to travel across assigned markets.

Nice to have

• Experience engaging universities, medical schools, nursing schools or healthcare education institutions.

Culture & Benefits

• Flexible working arrangements and a focus on work-life balance.
• Well-being initiatives, shared parental leave, study assistance and sabbaticals.
• Long Service Award recognizing dedication and loyalty.
• Access to learning and development resources.
• Country-specific benefits and an accessible hiring process with accommodation support available.