Onboarding Specialist

Location: Sydney, Australia

Company

hirify.global provides an all-in-one customer experience and data platform that helps marketing teams unify, enrich, and segment customer data and create personalized cross-channel journeys across web, email, SMS, WhatsApp, chat, push, social, and advertising.

What you will do

• Collaborate with Professional Services, Sales, and Customer Success to deliver seamless client onboarding and act as a product expert and trusted advisor.
• Manage onboarding activities including data uploads, creative assets, customer segmentation, performance analysis, and handover to Customer Success.
• Communicate with clients by email, phone, and in person, providing guidance on hirify.global products and services.
• Manage project schedules, coordinate internal resources, track deadlines, and handle onboarding escalations.
• Document client interactions and project progress in Monday.com and Microsoft Dynamics CRM.
• Create written materials, guides, and ongoing support resources for customers.

Requirements

• 3+ years of experience in a client-facing digital role, ideally in client onboarding or a similar function.
• Experience with multichannel digital communications such as email, SMS, and WhatsApp.
• Experience working with international brands and stakeholders.
• Ability to meet tight deadlines, adapt to changing priorities, and manage multiple projects simultaneously.
• Strong attention to detail, especially under time pressure.
• Proactive, confident relationship-building skills with clients and their agencies.
• Expert-level Excel and PowerPoint skills.
• Strong oral and written communication skills.

Nice to have

• Project management experience and experience using a project management tool.
• Experience in script writing or debugging.

Culture & Benefits

• Collaborative, curious, and client-focused environment that values innovation, knowledge sharing, ownership, and continuous learning.
• Parental leave and extended paid sick leave.
• hirify.global Day, wellbeing reward, and wellbeing days.
• Loyalty reward.
• Equal-opportunity workplace with application adjustments available on request.

Hiring process

• 15-minute screening call with a People Success Partner.
• First-round interview with the Hiring Manager and a team member.
• Second-round interview with the Hiring Manager and Director of Professional Services. Applications must be submitted directly by candidates; agencies and recruiters are not accepted.