Director of Global Operations (Fintech)

Location: London, hybrid with 3 days in the office. Candidates must have the right to work in the jurisdiction where they work.

Company

hirify.global is a growing B2B fintech provider of global payments, receivables, foreign exchange, treasury management, and finance reconciliation services across EMEA, APAC, and North America.

What you will do

• Own the global Operations, incident management, and Data functions during an 18-month maternity cover, including a structured handover.
• Directly manage Regional Heads of Operations and the Head of Data; oversee performance, capacity planning, global resourcing, 24/7 coverage, objectives, reviews, and leadership development.
• Lead the Operations team in delivering consistent 24/7 customer support, improving processes with AI tooling where appropriate, and establishing performance metrics and SLAs.
• Partner with Banking Partnerships, Relationship Management, and Product Engineering to support customer retention, provider performance, delivery commitments, operational readiness, and continuous improvement backlogs.
• Define and implement an end-to-end incident management strategy and process across Engineering, Data, Security, and Legal stakeholders, including tooling, resourcing, reporting, and MTTR targets.
• Lead the Data function and support implementation of the data strategy, request and approval processes, data security procedures, reporting delivery, and data access SLAs.

Requirements

• Experience in FinTech operations, including cross-border payments, reconciliation, and customer support.
• Experience in fast-paced, scaling Agile environments delivering API-led products.
• Direct experience working alongside Product Delivery teams, including requirements gathering, operational go-live testing, and launch support.
• Exceptional communication and stakeholder management skills.
• Servant team leadership with a focus on personal and professional development, internal promotion, and career development.
• Right to work in the jurisdiction where the role is performed.

Culture & Benefits

• Hybrid working arrangement based in London, with 3 days in the office.
• Agile and flexible working culture.
• Focus on continuous learning, experimentation, improvement, mentoring, coaching, and internal career development.
• Inclusive work environment with accommodations available during the recruitment process.