Senior Customer Success Manager - Scaled (Cybersecurity)

Location: United States — Remote

Salary: Up to $160K base salary plus bonus.

Company

hirify.global secures the software supply chain by delivering hardened, secure, production-ready builds of open source software, including hirify.global Images and Professional Services.

What you will do

• Develop and continuously refine scalable customer success programs covering onboarding, adoption, and renewal.
• Automate customer touch points through lifecycle email campaigns, in-app guidance, resource libraries, metrics, triggers, and workflows.
• Build one-to-many engagement through webinars, office hours, community programs, knowledge bases, onboarding guides, documentation, and product tutorials.
• Use customer health data and behavioral signals to segment customers and deliver personalized, automated outreach.
• Collaborate with Product, Marketing, Education, Sales, and Support on product launches, customer experience, and process improvements.
• Monitor usage, engagement, onboarding, and renewal metrics and iterate on programs to improve efficiency, adoption, and retention.

Requirements

• 3+ years of experience in enterprise, customer-facing roles collaborating with both technical and business teams, including Customer Success, Professional Services, Technical Account Management, Sales, Solutions Engineering, or Technical Support.
• Experience operating in a scaled or digital success model using automation, data insights, and digital programs across the customer lifecycle.
• Strong operational mindset with the ability to design and optimize systems, workflows, and playbooks that drive customer outcomes at scale.
• Ability to take strategic ownership of a customer portfolio, work autonomously, drive outcomes, manage escalations, and decide when to de-risk accounts or engage leadership.
• Entrepreneurial and builder mentality, with the ability to create and refine scalable processes, programs, and tools.
• Data-driven and proactive approach, including comfort using analytics, customer health data, and behavioral signals.
• High emotional intelligence, prioritization skills, commitment to continuous learning, professional growth, and operational excellence.

Nice to have

• Previous early-stage startup experience.
• Passion for technology and cybersecurity.

Culture & Benefits

• Remote-first culture with team meetups, bi-annual destination summits, and a monthly coworking, phone, and internet stipend.
• Stock options upon hire and promotion, participation in secondary offerings, and a 10-year exercise period.
• 100% company-paid health, vision, and dental insurance premiums for employees and dependents.
• Flexible time off.
• 18 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents.
• Values include customer obsession, intentional action, transparency, trust, and continuous improvement.