Customer Success Manager (AI)

Location: Remote within the United States; listed locations include Buffalo, Atlanta, Austin, Dallas, Nashville, Minneapolis, New York City, Raleigh, Detroit, Cleveland, and Chicago.

Company

hirify.global provides a SaaS conversation intelligence platform for higher education institutions, supporting communication across the student lifecycle.

What you will do

• Act as a strategic customer partner and advocate, helping institutions achieve goals related to enrollment, retention, and student engagement.
• Lead customer onboarding and implementation, establish success plans, drive early adoption, and define measurable outcomes.
• Monitor customer health, adoption, engagement, and performance trends; identify risks, opportunities, and actionable recommendations.
• Conduct quarterly customer reviews, analyze conversation and engagement data, and demonstrate measurable platform value.
• Collaborate with Account Management, Product, Support, Marketing, and Content teams on retention, expansion, issue resolution, and customer education.
• Document customer interactions and insights in HubSpot and share portfolio trends to support product and experience improvements.

Requirements

• Ability to build trust-based customer relationships while applying analytical thinking and turning data into action.
• Experience or fluency in higher education functions such as admissions, advising, enrollment management, student affairs, alumni relations, or a similar campus-based role is valued.
• Ability to analyze engagement data, conversation insights, and ROI to develop strategic recommendations.
• Ability to collaborate with customers and internal teams on adoption, retention, growth, and issue resolution.

Culture & Benefits

• Remote workplace with a collaborative environment focused on meaningful connections and higher education outcomes.
• Medical, dental, and vision coverage.
• 401(k) with company match: 100% of the first 3% and 50% of the next 2%.
• Flexible PTO, competitive leave policies, and 13 paid holidays.
• A week off between Christmas and New Year’s.
• Inclusive workplace committed to diversity, equal opportunity, and reasonable application accommodations.