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8 дней назад

IT Support

Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Australia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

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Описание вакансии

Текст:
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TL;DR
IT Support (IT Infrastructure & Support): Providing user account administration and technical support for company equipment, software, mobile devices, operating systems, and office applications with an accent on troubleshooting, ticket resolution, and end-user service. Focus on researching technical problems, documenting resolutions, and collaborating with regional and global IT colleagues.

Location: South Yarra, Melbourne, Australia; office-based with occasional work from home for eligible positions after training.

Company

hirify.global is a full-service clinical contract research organization providing clinical development services to biotechnology, pharmaceutical, and medical device industries, with more than 6,500 employees across 40+ countries.

What you will do

  • Administer user accounts for network, email, and other applications.
  • Support end users with company-provided hardware, peripherals, mobile phones, operating systems, and office applications.
  • Research and resolve technical problems involving equipment and software applications.
  • Respond to support tickets, telephone calls, emails, and technical support requests.
  • Document, track, and monitor problems to ensure timely resolution.
  • Communicate and collaborate with regional and global IT team members.

Requirements

  • Bachelor’s degree in computer science, Information Systems, Information Technology, or another IT-related field.
  • At least 1 year of experience in a Help Desk or IT Support role.
  • Strong problem-solving and troubleshooting skills.
  • Excellent verbal and written communication skills.

Nice to have

  • Experience with PC equipment, Azure Active Directory, Office 365, Adobe products, and other cloud-based applications.

Culture & Benefits

  • Purpose-driven work supporting clinical research and the development of medical therapeutics.
  • Interactive environment focused on decision-making, creative thinking, continuous learning, open communication, and mutual trust.
  • Office-based environment with on-site mentors, defined career paths, and advancement opportunities.
  • Industry-recognized onboarding, training, and ongoing professional development.
  • Competitive compensation, health and wellness benefits, retirement benefits, PTO, and company-sponsored social events; benefits may vary by country.
  • Occasional work from home may be available for eligible positions after training.

Hiring process

  • A hirify.global team member reviews applications.
  • Selected candidates are contacted for an interview.

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