Outcomes Architect (AI)

Location: Paris, France; hybrid work with office attendance on Mondays, Tuesdays, and Thursdays.

Company

Notion is a collaborative AI workspace that combines knowledge, projects, meetings, and AI tools for individuals, teams, and companies.

What you will do

• Drive workflow adoption and value realization for a book of named accounts, helping customers expand their use of Notion and improving net revenue retention.
• Partner with Solutions Consultants on account strategy, customer success planning, renewal opportunities, and expansion qualification.
• Own renewal outcomes for flat and at-risk customers while contributing to retention, expansion, and predictable revenue.
• Design, deploy, and troubleshoot workflows that solve customer business problems and translate goals into durable systems in Notion.
• Co-define, build, and manage customer success plans, timelines, risks, and commitments across accounts.
• Develop and iterate on Outcomes Architect programs that improve adoption, retention, and expansion while mitigating churn and contraction risk.

Requirements

• Experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
• Strong customer-facing discovery skills, including understanding business problems, mapping workflows, and translating goals into practical implementation plans.
• Technical fluency and comfort building live in software, including co-designing, configuring, and troubleshooting with customers.
• Commercial awareness and the ability to partner with account owners on renewal risk, expansion potential, and account strategy.
• Strong program and stakeholder management skills across a book of accounts.
• Ability to bring structure to ambiguous problems and help teams move from ideas to working systems.
• Strong interest in AI, with a habit of building with new tools and learning new ways of working.
• Fluency in English and French.

Nice to have

• Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
• Experience with flat, at-risk, or complex renewal accounts and helping customers return to a clear value path.
• Familiarity with usage-based or consumption-based models and connecting adoption patterns to commercial outcomes.
• Experience with shared account ownership involving sales, solutions, support, or implementation teams.
• Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

Culture & Benefits

• Hybrid work with Anchor Days in the office on Mondays, Tuesdays, and Thursdays to support in-person collaboration.
• Competitive cash compensation, equity, and benefits.
• Environment focused on craft, durable products, human collaboration, and practical use of AI.
• Equal opportunity employer with reasonable accommodations available during the application process.