Experienced Forward Deployment Engineer (AI)

Location: Remote; must be based in Europe to support customers in Belgium and the Netherlands. Flexible office culture is available through the Wintercircus office.

Company

hirify.global builds AI agents for claims and policy administration for insurers, banks, brokers, and expertise firms across Europe.

What you will do

• Lead customer onboardings from kickoff through go-live and configure agents for workflows, document types, and process flows.
• Own a portfolio of 6–10+ enterprise accounts at different stages while maintaining customer relationships.
• Build Python integrations with back-office systems using REST and SOAP APIs, webhooks, and legacy stacks.
• Tune prompts, evaluate LLM output, and design agent flows for new use cases.
• Lead architecture and security discussions covering SAML/SSO, mTLS, data flows, and privacy controls.
• Translate customer and field feedback into actionable input for Engineering and Product.

Requirements

• Medior or senior profile with the ability and motivation to perform the work; applications are welcome even when not every requirement is fulfilled.
• Fluent Dutch and English sufficient for the role.
• Strong Python skills and the ability to ship production code independently.
• Comfort with LLMs and modern agent frameworks such as LangChain, LangGraph, or equivalent, including prompt engineering, evaluation, and tuning.
• Experience setting up integrations with APIs, webhooks, and platforms such as Make or Zapier.
• Clear communication skills, including the ability to explain technical concepts to different audiences.
• Enjoyment of customer-facing work, including kickoffs, working sessions, and discussions with customer IT teams.
• Ability to work independently while managing and planning delivery across 6–10+ accounts.

Nice to have

• Forward Deployment Engineering experience.
• Software-as-a-Service experience.
• Affinity with the insurance and policy administration domain.

Culture & Benefits

• Distributed ownership, scalable product development, and a focus on quality before speed.
• Structured onboarding with support from an experienced account owner.
• Flexible work combining the Wintercircus office with the freedom to work where performance is strongest.
• Competitive salary, required work tools, and flexible vacation policy.
• Digital healthcare insurance through Alan for the employee and family.
• Flexible training policy, learning opportunities, team activities, and regular connection events.
• Payroll and subcontractor arrangements are available; benefits differ by arrangement.

Hiring process

• Initial CV screening followed by a video interview with a non-technical recruiter from madewithlove.
• Selected candidates complete a technical challenge.
• Successful candidates continue with two interviews at hirify.global, including a role-play exercise.