Technical Support Specialist I (French Speaking)

Location: Romania; right to work in Romania is required.

Company

hirify.global builds technology products that connect people and businesses with fitness, wellness, and other real-world experiences, including Mindbody and ClassPass.

What you will do

• Provide technical support to English- and French-speaking customers primarily by phone, with additional support through email, chat, and web forums.
• Troubleshoot and resolve basic technical product issues.
• Educate customers about product features and services.
• Document customer interactions and follow knowledge management processes.
• Escalate complex issues to the appropriate teams.
• Complete Level 1 Technical Support Certification and continue developing technical expertise.

Requirements

• At least 1 year of customer service or call center experience, ideally in a fast-paced environment.
• Fluent French and English.
• Strong, clear, empathetic, and confident communication across phone and email.
• Curiosity, a solution-focused approach, strong questioning skills, and active listening.
• Comfort with internet browsers, email platforms, and multitasking across systems.
• Ability to learn quickly and explain software-related concepts in practical terms.
• Calmness under pressure and the ability to create positive customer outcomes.
• Eligibility to work in Romania is required.

Culture & Benefits

• Work in a culture driven by innovation, curiosity, connection, and customer experience.
• Support personal and professional growth while developing technical expertise.
• Contribute to products focused on fitness, wellness, and meaningful real-world connections.
• Work as part of an equal opportunity environment that values diverse backgrounds, experiences, abilities, and perspectives.