Senior IT Support

Location: Cluj-Napoca, Romania; hybrid role requiring at least four days per week in the office. Occasional after-hours or weekend work may be required.

Company

hirify.global is a global risk, reinsurance, capital, people, investments, and management consulting company serving clients in 130 countries.

What you will do

• Provide advanced technical support to global colleagues through in-person, phone, chat, and virtual channels.
• Handle incidents and service requests end-to-end, including troubleshooting, documentation, escalation, warm hand-offs, and follow-up through closure.
• Build, configure, reconfigure, troubleshoot, repair, and re-image laptops, desktops, and mobile devices.
• Install, maintain, and update MMC software, firmware, and mobility solutions, while managing asset records.
• Use Nexthink and similar performance and visibility tools to identify at-risk devices, perform outreach, and collaborate with engineering teams on remediation.
• Assist with audio-visual setup and operation and support non-desktop technology components when requested.

Requirements

• At least three years of related experience in technical support or desktop engineering.
• Knowledge of industry-standard desktop operating systems, common office software, and office hardware.
• Thorough troubleshooting and analysis skills.
• Proficiency in data analysis and reporting.
• Excellent verbal and written communication in English and Romanian.

Nice to have

• Experience in a call centre or service desk environment.
• Experience with AD, BitLocker, and Azure Virtual Desktop.
• Excellent problem-solving skills and a proactive approach to learning.
• Ability to adapt quickly to changing priorities and work across multiple support channels.
• Professional commitment to hybrid work and regular in-office presence.
• Proactive incident management approach and experience with ITIL incident management standards.
• Experience repairing laptop and desktop hardware.
• Experience configuring and managing mobile devices.

Culture & Benefits

• Professional development opportunities, interesting work, and supportive leaders.
• Inclusive and collaborative environment focused on creating solutions and supporting colleagues, clients, and communities.
• Yearly budget and flexible benefits package.
• Performance bonus scheme.
• Pension, life and medical insurance, meal vouchers, and travel insurance.