VP, Global Business Operations & Strategy, CP & ESG Audit & Assurance (Enterprise Software)

Location: Hybrid, 8 days per month at GBR - London, Canada Square, United Kingdom.

Company

hirify.global provides TeamMate enterprise software for audit and assurance customers.

What you will do

• Lead the global TeamMate customer lifecycle from implementation and training through renewal, maximising engagement across approximately 3,000 customers and improving retention.
• Lead Professional Services, Customer Success, Customer Service, Sales Support and Retention functions, managing approximately 90 professionals globally through functional leaders.
• Manage external implementation and support partners, including partner enablement and certification programmes.
• Define customer support, customer success and retention processes, identify upsell opportunities, and collaborate with Development, Finance, Order Management, GSO and GBS teams.
• Lead Business Intelligence, Product Operations and Sales Support, including transactional reporting, ERP and CRM materials, process automation, packaging and pricing, and market sizing.
• Support TeamMate strategy, VSP and budgeting, lead strategic projects, and develop business cases for product development and hosting decisions.

Requirements

• Significant in-house operating leadership experience within enterprise software, B2B SaaS or a similarly regulated, recurring-revenue business.
• Track record of translating strategy into measurable operational improvement and leading complex work at pace.
• Experience leading sizeable, geographically distributed teams through experienced functional leaders.
• Strong commercial and analytical judgement, with an understanding of customer economics, retention, recurring revenue and services delivery.
• Ability to connect operational detail with the wider business context and make clear, well-structured decisions.
• Collaborative leadership style and credibility to influence across functions.

Culture & Benefits

• Hybrid workplace with attendance at the London office 8 days per month.
• Global collaboration across the Americas, EMEA and APAC.
• Role includes managing external partners to extend Professional Services and Customer Support capacity.

Hiring process

• Applications are accepted through the careers page.
• Interviews must be completed without AI tools or external prompts; virtual backgrounds should be removed.
• In-person interviews may be included, and applicants may be required to appear onsite at a hirify.global office.