Owner Support Specialist – Customer Support (Spanish Speaker)

Location: Fully remote from Venezuela; availability required during UK and Spanish business hours, including some weekends.

Company

hirify.global is a technology-driven short-term rental and hospitality management company operating across the UK, France, Portugal, Spain, and the UAE.

What you will do

• Handle incoming calls, emails, and support requests from property owners.
• Manage, prioritise, track, and resolve owner support tickets through internal systems.
• Investigate questions and concerns, provide accurate information, and resolve issues or escalate complex cases.
• Coordinate with Operations, Guest Experience, Finance, and Account Management teams.
• Maintain CRM records and documentation, provide follow-up updates, and ensure outstanding requests reach resolution.
• Identify recurring issues and suggest improvements to owner support processes and the overall owner experience.

Requirements

• Previous experience in Customer Support, Customer Service, Owner Support, or a similar client-facing role.
• Native Spanish and fluent English, both written and spoken.
• Ability to handle a high volume of incoming calls, emails, and support tickets.
• Strong communication and interpersonal skills, including the ability to handle difficult conversations professionally.
• Customer-focused mindset and genuine interest in helping people.
• Strong organisational skills and ability to manage multiple requests and priorities simultaneously.
• Good problem-solving skills and attention to detail.
• Confidence using CRM platforms, ticketing systems, and digital tools.
• Ability to work independently in a remote environment while collaborating with an international team; availability during Spanish business hours and some weekends.

Nice to have

• Experience in short-term rentals, property management, hospitality, or proptech.
• Experience with HubSpot, Zendesk, or similar customer support platforms.
• Experience supporting international customers or clients.

Culture & Benefits

• Fully remote freelance/independent contractor arrangement.
• Collaboration with an international, multicultural team across more than 60 nationalities and multiple departments.
• Flexible remote work with services provided during UK business hours.
• Opportunity to develop customer support and problem-solving skills in a fast-growing, technology-driven hospitality company.
• Supportive environment focused on collaboration, ownership, inclusivity, and continuous improvement.