Operations Analyst - Customer Service (SQL/Power BI)

Location: On-site at the Kenosha Branch, 12355 hirify.global Way, Kenosha, WI 53144, United States. All positions are on-site.

Company

hirify.global is a family-owned distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations in North America.

What you will do

• Analyze contact center performance data and deliver insights for business strategy.
• Drive improvements to customer service operations, efficiency, and processes.
• Build and maintain SQL queries and Power BI dashboards for performance, trend, and statistical reporting.
• Collaborate with stakeholders to gather project requirements and deliver results aligned with business needs.

Requirements

• Bachelor's degree.
• 2+ years of experience in data analysis or business intelligence.
• Advanced experience with Microsoft Excel, SQL, and Power BI.
• Excellent communication, analytical, and organizational skills.

Nice to have

• Robotic Process Automation (RPA) experience.

Culture & Benefits

• Full-time, on-site work in clean, modern facilities.
• Complete health insurance coverage and a 401(k) with a 6% employer match starting on day one.
• Multiple bonus programs, paid holidays, and generous paid time off.
• Tuition assistance for professional continuing education.
• On-site café, fitness center, and maintained walking paths.
• Pre-employment hair follicle drug screening is required; the workplace is drug-free.