ETF Servicing Operations

Location: Boston, MA; hybrid work arrangement. Applicants must be authorized to work in the United States without employment-based visa sponsorship.

Salary: $73,500–$117,700 USD base pay annually.

Company

hirify.global provides wealth management, asset servicing, asset management, and banking services to individuals, families, corporations, and institutions.

What you will do

• Oversee ETF servicing activities across the primary market lifecycle, including creation and redemption order processing, basket production and dissemination, and settlement support.
• Monitor workflow milestones, investigate exceptions, and coordinate timely resolution with internal teams and external operational parties.
• Produce, validate, and reconcile ETF operational data for daily reporting, operational controls, and accurate processing.
• Maintain procedures, service documents, and operating guides as processes evolve.
• Execute and evidence ETF-specific controls within the established control framework.
• Partner with technology and operations teams on business requirements, testing, enhancement validation, root-cause analysis, and service-quality metrics.

Requirements

• College or university degree and/or equivalent relevant work experience.
• 3–5 years of ETF operations or servicing experience, including transfer agency and order support, AP servicing, basket operations, fund accounting, custody operations, or related functions.
• Working knowledge of ETF products, primary market workflows, and operational processes covering orders, baskets, and settlement.
• Understanding of interactions between internal teams and external operational parties across ETF servicing processes.
• Strong process orientation, attention to detail, and ability to prioritize in a time-sensitive, high-volume environment.
• Ability to analyze operational breaks, perform reconciliations, and drive issue resolution across teams.
• Strong Excel and systems skills, including support for process changes and testing activities.
• Strong written and verbal communication skills.
• Flexibility and adaptability in an evolving environment with developing processes, controls, and technology.
• Authorization to work in the U.S. without employment-based visa sponsorship now or in the future.

Culture & Benefits

• Flexible and collaborative work culture with an emphasis on service, expertise, integrity, and inclusion.
• Retirement benefits including a 401(k) and pension.
• Medical, dental, vision, spending account, disability, life, and accident insurance benefits.
• Paid time off, parental and caregiver leave, and other well-being benefits.
• Discretionary bonus program that may include an equity component.
• Internal movement is encouraged, senior leaders are accessible, and community philanthropy is supported.