Customer Success Analyst

Location: Pasig City, Philippines; onsite

Company

hirify.global is a global consumer intelligence and data analytics company providing retail measurement, consumer insights, and market information across more than 90 countries.

What you will do

• Set up and independently execute projects by compiling, analyzing, and interpreting sales and consumer data.
• Summarize data in tables, charts, and graphs, and review it for errors and inconsistencies.
• Prepare final client reports and presentations, including category overviews and issue-based analyses with recommendations.
• Use internal tools and data sources while following Center of Excellence ways of working.
• Discuss analysis design with client business partners and clients, calculate Quantified Business Opportunities, and manage client expectations.
• Drive project time and cost effectiveness and support Center of Excellence objectives.

Requirements

• Bachelor’s degree from a reputable university.
• Fresh graduate or up to 1 year of relevant experience requiring communication and analytical skills, such as account management, client servicing, business analysis, or market analysis.
• Strong business and financial acumen, including understanding of the business environment and clients, with excellent analytical skills.
• Understanding of growth and brand strategy.
• Strong communication and presentation skills, including the ability to interpret numbers and data through storytelling techniques.
• Ability to work independently in a digitally enabled environment.
• Strong organizational and interpersonal skills.
• Good client service skills and the ability to communicate and write effectively in English.
• Knowledge of Microsoft Office.

Nice to have

• Retail data experience.
• Basic knowledge of statistics.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• Inclusive and diverse workplace with human oversight in recruitment decisions involving AI tools.