Professional Intern

Location: Hybrid schedule at sites in Manila, Pasig, or Cebu City, Philippines.

Company

hirify.global provides business operations and technology-enabled processes supporting software implementation, customer experience, financial account management, and operational effectiveness.

What you will do

• Support supervised software implementation, customer-experience, account-management, reporting, and operational activities within the assigned scope of work.
• Organize, clean, validate, reconcile, and analyze customer, account, financial, and operational information using approved business systems.
• Maintain project plans, action logs, case notes, scorecards, trackers, status reports, checklists, dashboards, and supporting documentation.
• Review operational measures, summarize key themes, triage routine issues, gather evidence, and escalate problems through documented procedures.
• Create knowledge articles, playbooks, process maps, coaching materials, customer-ready documentation, reports, dashboards, validation aids, or light workflow automations.
• Coordinate with cross-functional teams, communicate risks and dependencies, test improvements with users, and present a documented reusable handoff package.

Requirements

• Currently enrolled in a bachelor’s degree program related to information technology, information systems, computer science, business analytics, data science, accountancy, finance, business administration, economics, communication, psychology, education, marketing, or another relevant field.
• Comfort using spreadsheets, documents, presentations, collaboration tools, and web-based business applications, with the ability to learn unfamiliar systems.
• Basic analytical ability to organize information, identify patterns, compare results with requirements, and explain findings clearly.
• Foundational Excel skills and the ability to develop skills in lookups, pivot tables, data validation, charts, Power Query, Power BI, SQL, or basic automation.
• Strong written and verbal communication, including concise status updates, structured documentation, and customer- or learner-friendly content.
• Attention to detail and willingness to follow quality checks, data controls, documented workflows, escalation procedures, privacy requirements, confidentiality rules, and access restrictions.
• Interest in software implementation, customer support, customer experience, coaching, financial account management, operations analytics, knowledge management, or process improvement.
• Ability to manage several supervised tasks, work with cross-functional partners, receive feedback, and revise work based on evidence.
• Ability to comply with the assigned hybrid schedule, site requirements, approved tools, data-access restrictions, and internship-hour limits.
• Ability to learn unfamiliar enterprise systems, troubleshoot methodically, map processes, identify bottlenecks and data-quality risks, interpret operational measures, and complete documented handoffs.

Nice to have

• Exposure to lookups, pivot tables, charts, Power Query, Power BI, SQL, simple dashboards, analytics, survey tools, CRM or ticketing systems, project platforms, or workflow tools through coursework or practical projects.
• Coursework, capstones, dashboards, research projects, case competitions, student leadership, tutoring, customer service, freelance work, prior internships, or comparable work samples.

Culture & Benefits

• Hybrid internship with assigned site and schedule requirements.
• Mentor-guided practical experience with documented workflows, systems, quality standards, and escalation paths.
• Opportunity to produce a tangible, documented, scalable business deliverable for handoff to a designated business owner.
• Work involves cross-functional collaboration and responsible handling of customer, employee, financial, and operational data.