Technical Services Specialist / Service Delivery Analyst

Location: Winamac, Indiana, United States; on-site managed services role with participation in an on-call rotation and after-hours support as necessary.

Company

hirify.global is a managed services and consulting company with more than 300 engineers, mathematicians, data analysts, project managers, and business consultants serving public- and private-sector clients.

What you will do

• Provide client technical support and communicate clearly with users and customer teams.
• Escalate support requirements with relevant criticality and timing information and confirm issue acceptance.
• Prepare desktops, laptops, and miscellaneous hardware for customers.
• Maintain accurate customer documentation and perform customer maintenance activities.
• Deliver assigned operational and project commitments in collaboration with the customer team and Customer Team Lead.
• Monitor assigned alerts with the live helpdesk and respond appropriately.

Requirements

• 1–3 years of experience as a Desktop Support Specialist or in a similar role.
• Excellent written and verbal communication and customer service skills, including the ability to explain technical challenges and solutions to people with different backgrounds.
• Willingness to participate in an on-call rotation and provide after-hours support as necessary.
• Experience with servers, including Active Directory, file permissions, domains, backups, and antivirus.
• Experience with networks, including firewalls, switches, wireless, voice, DHCP, TCP/IP, DNS, and VPN.
• Experience with computer replacement, IPCONFIG details, joining computers to a domain, printer installation, and antivirus.
• Experience with user profile migrations, Outlook setup, and mobile device email setup.
• Experience with Office 365, SharePoint, and QuickBooks.

Nice to have

• Prior experience working for a Managed Service Provider (MSP).

Culture & Benefits

• Collaborative environment focused on empathy, problem solving, and delivering outcomes for clients.
• Team-oriented culture with servant leadership and support for colleagues' success.
• Unlimited vacation and significant 401(k) contributions.
• Opportunities for professional development.
• Performance-oriented compensation and incentives.