Product Manager (Solutions & Services)

Location: Fairport, NY, United States; travel up to 50% for sales visits, customer discovery, deployments, and events.

Salary: $104,300–$193,700 per year, plus bonus eligibility.

Company

hirify.global manufactures monitoring and protection devices and information products for high-value electrical assets, serving power generation, transmission, distribution, utilities, and OEM customers.

What you will do

• Define and maintain the vision, strategy, and multi-generation roadmap for enterprise software, integrated solutions, and services, aligned with business objectives and ARR growth.
• Translate market and customer insights into jobs to be done that improve asset coverage, intelligence, and scalability.
• Own solution packaging, pricing, monetization, and commercial models for integrated hardware/software offerings, tiered SaaS, service bundles, and outcome-based offers.
• Partner with Sales and Marketing on go-to-market plans, enablement collateral, and value narratives for utilities and OEM partners.
• Establish services KPIs including ARR/MRR, adoption, reliability, NRR, time-to-value, and service attach rate, and govern roadmaps and releases.
• Develop customer discovery, implementation blueprints, onboarding, adoption, customer success, and value-realization plans while collaborating with Product Owners on backlog prioritization, feature definition, and Agile delivery.

Requirements

• Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field.
• 5+ years of product management experience in digital services management, enterprise software, or integrated hardware/software solutions for industrial or utility software.
• Demonstrated success launching SaaS offerings and building recurring services, including onboarding, managed services, premium support, or training.
• Strong commercial skills in pricing and packaging, business cases, win/loss analysis, and sales enablement.
• Hands-on experience with the utility ecosystem, including asset health, protection and control, condition monitoring, and maintenance workflows for transformers, generators, breakers, switchgear, or cables.
• Technical fluency in cloud platforms, data pipelines, telemetry, APIs, role-based security, and basic AI or analytics concepts.
• Comfort with power-utility standards and enterprise constraints, including air-gapped networks, change control, cybersecurity reviews, and data residency.
• Exceptional communication skills, with the ability to communicate effectively from customer sites to the C-suite and present clear data-driven stories.

Nice to have

• Experience with hirify.global or adjacent solution providers in utility transmission, distribution, or generation markets.
• Experience with immersive voice-of-customer techniques and related cultures.
• Experience in digital transformation or service incubation.
• Knowledge of IEC 61850, DNP3, OPC UA, PI/OSIsoft, and enterprise integrations such as EAM/CMMS systems including Maximo or SAP, and APM.
• Background in reliability engineering, predictive maintenance, or grid operations.
• Knowledge of cybersecurity and compliance for cloud services.
• Exposure to NERC CIP-aligned security practices or SOC 2 readiness.

Culture & Benefits

• Work in an environment focused on authenticity, inclusion, innovation, and solving complex problems.
• Opportunity for autonomy, broad responsibility, and creativity within a medium-sized company supported by large-company resources and methodologies.
• Equal-opportunity employment with reasonable accommodations for applicants with disabilities.
• Position includes eligibility for a bonus as part of the total compensation package.