Customer Service Manager (Energy Infrastructure)

Location: Onsite in Argo, Illinois, United States

Salary: USD $93,600–$130,000 per year

Company

hirify.global is a large energy infrastructure company providing energy transportation and storage services across North America.

What you will do

• Lead recruitment, onboarding, coaching, performance management, and development for a customer service team of up to 20+ employees.
• Build relationships with customers, carriers, Operations, Maintenance, Commercial, Accounting, IT, and other internal departments.
• Oversee staffing schedules, account assignments, attendance compliance, cross-training, and customer service performance metrics.
• Investigate and resolve customer complaints, document outcomes, and distribute customer service reports.
• Manage contract administration, system setup coordination, customer invoicing, transaction capture, and billing accuracy.
• Support month-end processing, inventory variance investigations, SOX requirements, training programs, and procedural improvements.

Requirements

• Two-year degree or equivalent relevant experience; high school diploma or GED equivalent.
• 5–7 years of relevant experience preferred, including previous supervisory experience.
• Experience resolving conflicts and controversial customer situations, documenting procedures, and implementing process improvements.
• Ability to organize, schedule, and prioritize work while performing duties with minimal direct supervision.
• Strong verbal, listening, written communication, interpersonal, teamwork, and multitasking skills.
• Proficiency with computer applications including Word, Excel, and Outlook; ability to carry and respond to a company-issued cell phone 24/7 and work beyond regular hours when required.

Nice to have

• SAP experience.

Culture & Benefits

• Health care benefits including medical, prescription drug, dental, and vision coverage.
• Flexible and Health Spending Accounts, life and disability insurance, and supplemental coverage.
• Retirement benefits including a 401(k) with employer and employee contributions and a company-funded pension plan.
• Paid time off, paid parental bonding leave, paid holidays, flexible work scheduling, and voluntary benefit plans.
• Commitment to safe, efficient, and environmentally responsible energy infrastructure operations.