Solutions Engineer (Conversational AI)

Location: Boston, United States; hybrid work model. The role is based in the Boston, MA area and requires openness to hybrid work.

Estimated base salary: $144,000–$176,000 annually. Offers equity, commission, and estimated OTE of $180,000–$220,000 with an 80/20 base-to-variable split.

Company

hirify.global develops AI assistants for financial institutions across digital and voice channels, helping community banks and credit unions improve customer support and staff efficiency.

What you will do

• Lead technical discovery and solution design with Account Executives from initial calls through close and implementation handoff.
• Scope and support expansion opportunities where new products must fit into existing deployments.
• Build and deliver tailored live demonstrations based on each institution’s use cases, call drivers, buyer persona, and banking stack.
• Own technical vendor evaluations, including RFPs, security questionnaires, vendor due diligence, and third-party risk reviews.
• Scope integrations with telephony, contact center, core banking, digital banking, and authentication systems alongside Professional Services.
• Design proofs of concept that demonstrate call containment, self-service resolution, and agent-efficiency improvements; explain the platform to executives, contact center leaders, IT, and security teams.

Requirements

• 5+ years of experience in a customer-facing solutions engineering, sales engineering, or solutions architecture role.
• Experience selling to or working with credit unions or banks, with familiarity with financial-institution technology and vendor ecosystems.
• Proven success partnering with Account Executives to win technical evaluations for complex, high-value deals.
• Hands-on technical ability and confidence presenting product recommendations and explaining relevant industry standards.
• Practical experience with REST APIs, webhooks, and event-driven integrations, including authentication, payloads, retries, and debugging.
• Strong demo-building and presentation skills, including tailoring demo flows to specific buyer personas.
• Ability to translate technical capabilities into clear business outcomes for technical and non-technical audiences.
• Comfort working in highly regulated environments and owning security reviews and compliance-heavy evaluations.
• A resourceful, coachable, highly driven approach with a growth mindset.

Nice to have

• Experience integrating with core banking systems such as Fiserv, Jack Henry, FIS, or Corelation, and digital banking platforms such as Q2, Alkami, or Banno.
• Telephony and CCaaS experience, including SIP trunking, call transfer and routing, IVRs, and platforms such as Genesys, NICE, Five9, Amazon Connect, or Cisco.
• Exposure to conversational AI, voice AI, or LLM-based products.

Culture & Benefits

• Competitive salary, company equity, commission, and retirement planning through a 401(k).
• Medical, dental, and vision insurance, plus fully paid parental leave.
• Flexible vacation policy supporting work-life balance and time to recharge.
• Annual professional development budgets and structured meeting-free growth days.
• Monthly home-office and wellness stipends, paid volunteer time off, and regular team offsites.