Chief Operating Officer (AI)

Location: Hybrid; must reside within a commutable distance to downtown Salt Lake City, UT, United States.

Company

Established in 1970, the organization supports the mission of The Church of Jesus Christ of Latter-day Saints and its affiliates by helping plan participants stay healthy and prepare for retirement.

What you will do

• Provide enterprise leadership for major operational divisions and integrate operations, technology-related functions, business process management, customer service, and other assigned departments.
• Oversee technology strategy, platform investments, digital capabilities, technology roadmaps, and technology-enabled services.
• Develop operational strategies, product management, process management, and platform management disciplines that support growth, innovation, service excellence, and customer experience.
• Lead the adoption and operational integration of artificial intelligence and other emerging technologies to transform processes, improve efficiency, and strengthen service quality and decision-making.
• Drive continuous improvement, performance measurement, resource decisions, operational risk management, internal controls, regulatory compliance, privacy, and data security.
• Partner with executive leadership on long-range plans, budgets, organizational capabilities, succession planning, governance, and leadership development.

Requirements

• Bachelor’s degree in business, healthcare administration, information systems, finance, operations management, or a related field.
• Typically 15 years of progressive leadership experience in healthcare, health plan administration, retirement services, employee benefits administration, or closely related industries.
• At least 4–7 years of experience in a senior operational executive role such as Vice President of Operations, Chief Operating Officer, Senior Vice President, or equivalent with enterprise-wide operational accountability.
• Experience leading multiple complex operational areas, including technology and technology-enabled business functions, and providing executive oversight of technology strategy and major platform or digital transformation initiatives.
• Experience providing executive oversight of artificial intelligence or advanced automation initiatives that transform operational processes and outcomes.
• Experience implementing and managing product management, process management, and platform management frameworks across a complex organization.
• Experience using operational and financial systems data, metrics, analytics, and performance reporting to guide strategic operational and resource decisions.
• Financial acumen involving significant operating budgets, workforce planning, capital prioritization, business-case development, and evaluation of operational return on investment.
• Experience improving customer or participant experience, service quality, operational reliability, and measurable service outcomes across complex delivery channels.
• Experience establishing operational risk management, internal controls, and regulatory compliance in a highly regulated environment.
• Ability to lead large teams, manage organizational change, execute enterprise-wide initiatives, build succession pipelines, and demonstrate exceptional leadership, communication, collaboration, analytical, and decision-making skills.

Nice to have

• Master of Business Administration degree with an emphasis in operations management or a related field.
• Experience in a highly regulated healthcare, insurance, retirement, or employee benefits environment.
• Experience leading major technology modernization, digital transformation, or artificial intelligence platform implementation initiatives.
• Experience overseeing large operational budgets and complex workforce planning activities.
• Professional certifications or advanced education related to operations, healthcare administration, technology management, Lean, Six Sigma, or business leadership.

Culture & Benefits

• Competitive pay with medical, vision, and dental benefits with low premiums.
• 401(k) company match, Employer Discretionary Retirement Contribution, life insurance, and onsite financial planners.
• Paid leave accruing from the first day, birthday leave, additional sick leave, and 12 paid holidays.
• Wellness program with health coaching, activities, the opportunity to earn three additional days off annually, and an onsite gym.
• Tuition reimbursement, company-sponsored career development, more than 5,000 on-demand training courses, hybrid work schedules, and an Employee Assistance Program.