Sr Staff Strategic Product Operations Manager

Location: Mountain View, California, or San Francisco, California

Salary: $199,700–$274,550 USD annually; additional annual performance bonus, equity, and benefits may be available.

Company

Databricks builds a Data and AI platform for data applications, analytics, agents, and enterprise infrastructure used by organizations worldwide.

What you will do

• Define and govern strategic engagement between Engineering, Product, Support, Analytics, and GTM to align product readiness, lifecycle milestones, and operational outcomes.
• Lead strategic initiatives for global Support operations, including coverage models, KPI frameworks, capacity planning, and process improvements.
• Translate operational pain points into product and tooling requirements, partnering with internal tools, Engineering, and Analytics teams on automation, triage efficiency, and AI assistant improvements.
• Build and maintain dashboards measuring support effectiveness, product-driven case trends, and customer experience across support channels.
• Support quarterly and annual planning, including headcount, capacity modeling, and budget alignment with Finance and Workforce Management.
• Turn operational and support insights into data-driven narratives for senior stakeholders and business decisions.

Requirements

• At least 9 years of professional experience in Management Consulting, Product Strategy, Technical Program Management, or Operations within the technology sector.
• Bachelor’s degree in a technical, mathematical, or analytical field such as Computer Science, Engineering, or Economics.
• Experience designing and scaling operational frameworks or internal software systems in a high-growth SaaS or enterprise technology environment.
• Expert ability to use SQL-based tools and Business Intelligence platforms with large, complex datasets to support strategic decisions.
• Experience leading high-stakes, multi-quarter initiatives involving cross-functional teams such as Engineering, Product, and Sales.
• Ability to synthesize complex technical concepts into clear, actionable business strategies for non-technical executive audiences.

Nice to have

• MBA.
• Familiarity with Databricks tools, especially extract/transform/load functions.
• Experience in Support Operations for SaaS companies.
• Familiarity with Salesforce, Zendesk, Jira, Looker, Tableau, and operational workflows.

Culture & Benefits

• Inclusive workplace with equal employment opportunity standards and a commitment to diversity.
• Comprehensive benefits and perks, with details varying by region.
• Potential annual performance bonus and equity in addition to salary.
• Role based in Mountain View or San Francisco, California.