Senior Manager, Mortgage Enforcement

Location: Toronto, ON, Canada; hybrid arrangement with 1–3 days per week on-site and the remainder remote. Candidates must be legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.

Company

Relationship-oriented banking organization serving clients in the modern financial services environment.

What you will do

• Lead a Mortgage Enforcement team managing judicial sale and power of sale proceedings across Canada.
• Oversee preparation and filing of court documents, affidavits, and supporting evidence in line with legal requirements, court orders, and established timelines.
• Set team direction, manage priorities, and resolve complex or escalated matters while balancing risk, operational effectiveness, and client experience.
• Collaborate with internal legal partners, external counsel, court officials, government authorities, and third-party vendors.
• Develop and enhance policies, procedures, reporting, controls, and regulatory compliance practices.
• Analyze portfolio trends and performance indicators, maintain external law firm scorecards, and identify process and vendor-management improvements.

Requirements

• Significant experience in mortgage enforcement, foreclosure, judicial sale, or power of sale processes.
• Deep knowledge of mortgage law, enforcement procedures, and regulatory requirements.
• Experience developing and implementing strategic team goals, coaching employees, and supporting strong team performance in a fast-paced environment.
• Ability to investigate complex problems, assess risk, and use reporting and insights to identify trends and improve outcomes.
• Strong written and verbal communication skills, with the ability to build trusted partnerships with internal partners, external legal counsel, court officials, and third-party vendors.
• Adaptability, results orientation, sound judgment, and the ability to manage evolving processes and competing priorities.
• Client-focused approach and commitment to finding appropriate solutions.
• Legal eligibility to work at the specified location and, where applicable, a valid work or study permit.

Culture & Benefits

• Hybrid work environment with flexibility to manage work activities remotely outside required on-site days.
• Competitive salary, incentive pay, banking benefits, a benefits program, and a defined benefit pension plan, subject to plan terms and conditions.
• Employee share purchase plan, vacation offering, wellbeing support, and a social points-based recognition program.
• Development opportunities, including a paid Purpose Day for personal growth and development.
• Inclusive and accessible candidate and employee environment.

Hiring process

• The process may include an attribute-based assessment and other skills tests, such as simulation or French proficiency testing.
• Artificial intelligence tools may be used during recruitment.