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3 дня назад

Workforce Forecasting Manager

Формат работы
onsite
Тип работы
fulltime
Грейд
lead
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR
Workforce Forecasting Manager (Customer Service): Building data-driven workforce forecasts for North American Customer Service teams with an accent on demand planning, trend analysis, and forecast accuracy. Focus on leading the WFM Forecasting team, aligning staffing strategies with business demand, and improving forecasting tools, reporting, and operational decisions.

Location: On-site at the Kenosha Branch, 12355 hirify.global Way, Kenosha, WI 53144, United States. All positions are on-site.

No salary specified.

Company

hirify.global is a family-owned distributor of shipping, industrial, and packaging materials with more than 10,000 employees across 15 locations in North America.

What you will do

  • Build data-driven workforce forecasts to help Customer Service teams anticipate customer demand across North America.
  • Lead and develop the Workforce Management Forecasting team, fostering collaboration, high performance, and continuous improvement.
  • Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
  • Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
  • Identify opportunities to improve forecasting processes, tools, and reporting, and present recommendations that support business decisions.

Requirements

  • Bachelor’s degree.
  • At least 2 years of experience in a workforce management leadership role.
  • At least 3 years of experience with workforce forecasting and software, including demand planning and trend analysis.
  • Advanced Excel skills, including complex formulas and data analysis.
  • Excellent organizational and communication skills.

Culture & Benefits

  • Stable company backed by more than 45 years of success.
  • Complete health insurance coverage and a 401(k) with a 6% employer match starting on day one.
  • Multiple bonus programs, paid holidays, and generous paid time off.
  • Tuition Assistance Program covering professional continuing education.
  • On-site café, fitness center, walking paths, and clean, modern facilities.
  • Drug-free workplace; new hires must complete a pre-employment hair follicle drug screening.

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