data analysisexcelcustomer servicetrend analysisdemand planningworkforce managementworkforce forecasting
Вакансия из Hirify Global, списка международных tech-компаний Для мэтча и отклика нужен Plus
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Текст:
Hirify AI/Оригинал
TL;DR
Workforce Forecasting Manager (Customer Service): Building data-driven workforce forecasts for North American Customer Service teams with an accent on demand planning, trend analysis, and forecast accuracy. Focus on leading the WFM Forecasting team, aligning staffing strategies with business demand, and improving forecasting tools, reporting, and operational decisions.
Location: On-site at the Kenosha Branch, 12355 hirify.global Way, Kenosha, WI 53144, United States. All positions are on-site.
No salary specified.
Company
hirify.global is a family-owned distributor of shipping, industrial, and packaging materials with more than 10,000 employees across 15 locations in North America.
What you will do
Build data-driven workforce forecasts to help Customer Service teams anticipate customer demand across North America.
Lead and develop the Workforce Management Forecasting team, fostering collaboration, high performance, and continuous improvement.
Partner with Customer Service leaders and cross-functional teams to align staffing strategies with customer demand and business trends.
Monitor forecast performance and refine planning approaches to improve accuracy and support operational goals.
Identify opportunities to improve forecasting processes, tools, and reporting, and present recommendations that support business decisions.
Requirements
Bachelor’s degree.
At least 2 years of experience in a workforce management leadership role.
At least 3 years of experience with workforce forecasting and software, including demand planning and trend analysis.
Advanced Excel skills, including complex formulas and data analysis.
Excellent organizational and communication skills.
Culture & Benefits
Stable company backed by more than 45 years of success.
Complete health insurance coverage and a 401(k) with a 6% employer match starting on day one.
Multiple bonus programs, paid holidays, and generous paid time off.
Tuition Assistance Program covering professional continuing education.
On-site café, fitness center, walking paths, and clean, modern facilities.
Drug-free workplace; new hires must complete a pre-employment hair follicle drug screening.
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