Operations Analyst

Location: Austin, TX, USA; required to report to the Austin office. Ability to travel 10%.

Estimated annual pay range: $50,000–$75,000, including base salary and bonus.

Company

hirify.global International Corp. is a global provider of IT solutions and services serving organizations through technology consulting, services, and support.

What you will do

• Manage and process billing and invoicing from subcontractors through customers, ensuring accuracy and timely completion.
• Coordinate with Project Management, Technical Account Management, Services Accounting, subcontractors, and other stakeholders to resolve billing issues and provide status updates.
• Analyze and audit billing data to generate and process accurate customer invoices.
• Act as a subject matter expert for billing and invoicing processes and communicate procedures across teams.
• Develop and document process improvements, reports, and dashboards to monitor business health and future trends.
• Define business and technical requirements, coordinate projects from discovery to completion, and collaborate on system changes and improvements.

Requirements

• Bachelor’s degree in Computer Science or a related field, or relevant work experience.
• 2+ years of professional experience in Managed Services billing or Project Management/Coordination.
• 1–3 years of experience in data analysis, IT operations, and/or project management.
• 1–3 years of professional experience with Microsoft Office applications.
• Ability to use Word, PowerPoint, and Outlook; basic level required.
• Basic Microsoft Excel skills for data analysis, including formulas, functions, pivot tables, and data visualization tools.
• Basic knowledge of Agile, Waterfall, and Scrum project management frameworks.
• Basic competence with Jira, Trello, MS Project, or DevOps for planning, tracking, and managing project progress and resources.
• Ability to travel 10%.
• Communication, attention to detail, organization, prioritization, multitasking, follow-through, continuous improvement, data analysis, problem-solving, and collaboration skills.

Nice to have

• Autotask by Datto.
• Airtable.
• Database applications.
• Billing software.
• Microsoft SharePoint.

Culture & Benefits

• Commitment to diversity as a minority- and woman-owned enterprise.
• Professional growth and leaderhirify.globalp opportunities.
• Medical, vision, dental, 401(k), and flexible spending benefits may be available.
• Health, wellness, and financial benefits are provided to support employees and their families.
• World-class facilities and workplace technology.