Analyst, Digital Employee Experience (DEX) Operations & Analytics (AI)

Location: Hybrid schedule with 3 days per week in the San Diego, California or New York, New York office

Annual base salary: $90,000–$110,000, plus a 7% annual bonus target

Company

hirify.global is a global entertainment and technology company with businesses spanning electronics, interactive entertainment, music, publishing, and film and television.

What you will do

• Support the development, adoption, documentation, and operational maturity of the Digital Employee Experience platform.
• Analyze endpoint, application, device, collaboration, ticketing, and employee sentiment data to identify trends and improvement opportunities.
• Build and maintain DEX dashboards, SQL queries, executive scorecards, KPI reports, service-health reporting, and adoption analytics.
• Audit support tickets and connect ticket patterns with DEX insights to identify proactive support, automation, self-service, and remediation opportunities.
• Measure the impact of technology changes, deployments, automations, and support initiatives through before-and-after analysis.
• Present technical and operational findings to leadership and support continuous improvement initiatives.

Requirements

• Bachelor’s degree or current enrollment in computer science, data analytics, information systems, business analytics, economics, engineering, or a related field.
• Experience with SQL querying, data analysis, dashboards, reports, or data visualization.
• Strong Microsoft 365 skills, including Excel, PowerPoint, and Teams.
• Strong analytical, problem-solving, communication, organizational, and documentation skills.
• Ability to manage multiple priorities and work independently with limited supervision.
• Ability to work in a hybrid schedule with 3 days per week in the San Diego or New York office.

Nice to have

• Familiarity with Digital Employee Experience platforms, IT Service Management, ticketing systems, or support operations.
• Experience with Power BI, Tableau, or similar reporting platforms.
• Exposure to service desks, endpoint management, workplace technology, or enterprise IT environments.
• Understanding of Microsoft 365, Intune, Entra ID, Teams, and Windows.
• Interest in AI, automation, proactive support models, and employee experience improvement.

Culture & Benefits

• Hybrid work arrangements with vacation, paid holidays, sick leave, Summer Fridays, and a winter break.
• Medical, prescription drug, dental, vision, behavioral health, HSA, and FSA benefits.
• Paid parental and caregiver leave, life insurance, and short- and long-term disability plans.
• 401(k) plan with company match, education assistance, and student loan programs.
• Employee resource groups, product discounts, matching gifts, referral bonuses, and an employee stock purchase plan.