Assistant Manager of Experiences - Robert Mondavi Winery

Location: Oakville, California, United States of America; onsite role with variable hours, including occasional weekends and evenings, and up to 30% travel. Must have a valid U.S. Passport.

Salary: $72,700–$106,700 per year.

Company

hirify.global operates the Robert Mondavi Winery brand and its hospitality experiences in Napa Valley.

What you will do

• Support daily hospitality operations, public tastings, tailored guest interactions, and educational programming.
• Develop guest experience strategies that support engagement, sales per visitor, customer retention, and other KPIs.
• Maintain cleanliness, safety, presentation, SOP adherence, staffing schedules, resource allocation, and day-to-day logistics.
• Track guest engagement, foot traffic, revenue, inventory, and operational performance while supporting cost control and business reporting.
• Manage reservations and guest feedback, support destination marketing and outreach with tourism boards, hospitality organizations, and neighboring wineries.
• Coordinate with Brand, Direct to Consumer, Public Relations, Human Resources, international teams, and external partners to maintain brand standards and guest-ready facilities.

Requirements

• Proven experience in hospitality, event coordination, or guest services; wine industry experience is strongly preferred.
• At least three years of hospitality industry experience, including at least one year in a supervisory or assistant management role.
• Bachelor’s degree in hospitality management, business, marketing, or a related field.
• Ability to support brand positioning and marketing strategies in a guest-focused environment.
• Experience developing, tracking, and interpreting program KPIs related to guest engagement and revenue.
• Experience collecting and using guest feedback to improve experiences, supporting guest programming or new service rollouts, and training or mentoring team members.
• Strong communication, organization, time management, attention to detail, initiative, judgment, and ability to work independently in a fast-paced environment.
• Knowledge of budgeting, cost control, KPI interpretation, SOPs, and continuous improvement; proficiency in Microsoft Word, Excel, and PowerPoint.
• WSET 2 or better; ability to lift 40 pounds occasionally and work at a workstation for up to two-hour intervals.
• Flexibility in work style, location, and schedule, including weekends and evenings when required; valid U.S. Passport.

Nice to have

• Wine industry or luxury hospitality experience.
• Experience with reservation or customer management systems.
• Luxury hospitality experience.

Culture & Benefits

• Collaborative work with Hospitality leadership, cross-functional departments, international teams, and external partners.
• Focus on exceptional guest service, brand integrity, operational excellence, and continuous improvement.
• Benefits for eligible employees include paid time off, medical, dental and vision insurance, and a 401(k).
• Reasonable accommodations may be provided for individuals with disabilities.