System Administrator (Azure/Linux)

Location: Fully remote; candidates in the Eastern time zone are preferred.

Company

hirify.global develops healthcare benefits administration products and operates the internal and customer hosting technology that supports them.

What you will do

• Own technical ticket intake, triage, prioritization, SLA tracking, escalation, and first-contact resolution for end users.
• Diagnose hardware, software, network, account-access, VPN, and remote-connectivity issues, and coordinate incident response through restoration, root-cause analysis, and remediation tracking.
• Deploy and maintain workstations, peripherals, mobile-device management, endpoint packages, allow-lists, patches, and third-party applications.
• Administer Microsoft 365 collaboration services, Entra ID, Active Directory, SSO, MFA, Conditional Access, licenses, privileged credentials, service accounts, and API keys.
• Support Linux servers, customer hosting workloads, RD Web gateways, and Azure Virtual Desktop, including host pools, session hosts, images, application groups, FSLogix profiles, capacity, autoscaling, and user sessions.
• Manage onboarding and offboarding, access reviews, backups and restore testing, knowledge-base content, Tier 1 on-call support, and Bash/PowerShell automation.

Requirements

• 2+ years of IT support or system administration experience, including production Linux server administration and Windows server setup, configuration, and maintenance.
• Intermediate understanding of networking protocols, VPNs, remote connectivity, and security practices.
• Hands-on experience with virtualization and virtual desktop platforms, including Azure Virtual Desktop administration.
• Ability to perform system backups, restore testing, and disaster-recovery procedures according to defined playbooks and schedules.
• Strong troubleshooting skills across hardware, software, and networking issues.
• Hands-on administration of Entra ID and on-premises Active Directory, including SSO, MFA, and Conditional Access.
• Experience administering Microsoft 365 collaboration services and SaaS licenses and renewals.
• Endpoint-management experience covering device deployment, MDM, software packaging, and patching.
• Experience working in an ITSM ticket queue against defined SLAs, communicating technical issues to non-technical users, and documenting them clearly.
• Comfort working in a SOC 2 and HIPAA-regulated environment, performing access reviews, producing audit evidence, and participating in a Tier 1 on-call rotation.
• Experience using generative AI tools such as Claude and Copilot to improve productivity and deliver high-quality outcomes.
• Bachelor's degree in Information Technology, Software Development, or a related field.

Culture & Benefits

• Fully remote work arrangement with an Eastern time zone preference.
• Work within established security policies, least-privilege controls, SOC 2 and HIPAA requirements, and defined operational playbooks.
• Cross-functional collaboration with Platform Engineering, Security, end users, customers, and executives.
• Participation in a Tier 1 end-user and infrastructure on-call/on-shift rotation.