Technical Customer Support Representative (Geospatial)

Location: Hybrid work from the London office in Chiswick, Tuesday–Thursday; support covers the EMEA region. International travel of less than 10% is required. On-call support for high-value projects may include weekend work.

Company

hirify.global develops spatial intelligence solutions using satellite imagery, geospatial data, and SaaS programs to help decision makers and operators understand current and future conditions.

What you will do

• Answer inbound customer communications by email and phone.
• Help customers define imagery requirements, select images, process orders, and prepare quotations and feasibility assessments.
• Provide technical support for hirify.global’s SaaS programs and submit tickets or queries for internal and customer issues.
• Use satellite imagery and GIS or geospatial knowledge to perform basic quality control evaluations and provide recommendations.
• Manage tasking and archive projects, coordinate service incident resolution, and escalate technical issues as needed.
• Collaborate with Sales and Support teams, provide training to peers and customers, attend development courses, and support high-value projects on call.

Requirements

• Must be able to attend the London office in Chiswick on a hybrid basis Tuesday–Thursday.
• A relevant degree or equivalent experience.
• Two years of experience in customer service roles, preferably in a professional or B2B setting.
• Strong attention to detail, adaptability, and effective time-management skills.
• Ability to work in a Windows operating environment, including Microsoft Office, Outlook, and Teams.
• Proficient oral and written communication, listening, and comprehension skills.
• Effective diagnostic, troubleshooting, problem-solving, and analytical capabilities.
• Ability to travel internationally for less than 10% of the role.

Nice to have

• Experience with GIS or geospatial tools such as QGIS, ArcGIS Pro, or ArcMap.
• Experience or background in geography or geospatial intelligence.
• Familiarity with satellite imagery, Earth observation, remote sensing, or geospatial data.
• Experience reviewing imagery or maps, working with customer location requirements, or supporting geospatial products.
• Experience with customer relationship management systems.

Culture & Benefits

• Inclusive workplace focused on respect, value, and encouraging employees to share ideas.
• Training and development courses are provided.
• On-call support for high-value projects may include weekend work and an additional supplement.
• Hybrid office schedule with attendance Tuesday–Thursday.