Enterprise Support Specialist - EMEA (German Speaking)

Location: London, United Kingdom; co-located with the regional Sales and Success teams.

Company

Canva develops design products and enterprise features used by a global user base.

What you will do

• Manage and prioritize Enterprise support tickets covering account administration, feature functionality, and platform configuration.
• Troubleshoot issues by analyzing root causes, applying established workflows, and escalating when needed.
• Support administrators through scheduled calls, issue-resolution guidance, workflow explanations, and follow-up.
• Partner with Sales and Customer Success teams on onboarding, escalations, and technical or back-office support.
• Use Enterprise features such as SSO, SCIM, Brand Kit, and User Management to resolve cases and update documentation.
• Contribute to Strategic Pod Support initiatives focused on customer retention, product adoption, and revenue expansion.

Requirements

• Strong problem-solving, clear communication, and customer-first mindset.
• Strong English communication skills and fluent spoken and written German.
• Ability to troubleshoot technical and account-related issues, analyze problems, apply solutions, and escalate when needed.
• Ability to build and apply working knowledge of SSO, SCIM, and content management systems.
• Ability to manage and prioritize multiple tasks while maintaining quality.
• Proactive approach to understanding customer needs and driving issues through to resolution.
• Effective collaboration with cross-functional partners during onboarding, escalations, and ongoing support.
• Ownership, accountability, attention to detail, organization, and clear follow-through.
• Commitment to continuous product learning, team knowledge sharing, and process improvement.

Culture & Benefits

• Inclusive environment focused on empowering users and delivering exceptional support at scale.
• Equity packages.
• Inclusive parental leave for all parents and carers.
• Annual Vibe & Thrive allowance for wellbeing, social connection, and office setup.
• Flexible leave options.
• Interviews are conducted virtually.