Senior Customer Service Executive (Manufacturing)

Location: UK - Chelmsford (TDY)

Company

hirify.global, part of Teledyne Technologies, develops high-reliability sensing and enabling technologies for industrial, aerospace, defense, environmental monitoring, electronics, medical, and research applications.

What you will do

• Support the Customer Services Manager and help ensure first-class customer service and satisfaction.
• Manage customer orders efficiently and work with Sales to ensure orders are booked promptly.
• Build and maintain strong relationships with external customers, supporting loyalty, repeat business, and business-unit forecasts.
• Assist Sales with managing and developing high-value Teledyne e2v accounts.
• Coordinate with Operations, Supply Chain, Credit Control, Trade Compliance, Logistics, suppliers, and internal stakeholders to remove customer-impacting blocks.
• Recommend process enhancements and support ad hoc Customer Services projects.

Requirements

• Experience in customer service or order management within a manufacturing organization in a complex international environment.
• Continuous-improvement and process-oriented mindset with a strong focus on customer service quality.
• Strong written and verbal communication, influencing, negotiation, prioritization, and deadline-management skills.
• Advanced experience with ERP and CRM systems, including SAP or an equivalent platform, from a customer-service perspective.
• Extensive knowledge of MS Excel and working knowledge of Outlook, PowerPoint, and Word.
• Analytical, detail-oriented, flexible, autonomous, and able to work both independently and as part of a team.

Culture & Benefits

• Work in a complex international manufacturing and technology environment.
• Collaborate cross-functionally with internal teams, customers, and suppliers.
• Operate within a business committed to high ethical standards, integrity, and regulatory compliance.