Patient Support Advisor (Digital Health)

Location: Hybrid, UK

Company

hirify.global develops digitally powered, evidence-based lifestyle interventions for chronic condition prevention and management, working with healthcare systems, life science companies, and health insurers.

What you will do

• Support patients, coaches, and partners by phone, chat, and email.
• Help patients use the app and programmes and resolve issues.
• Handle first-line concerns and complaints, escalating when needed.
• Write and improve help centre articles and knowledge base content.
• Build helpdesk automations and workflows to make support faster and simpler.
• Identify recurring issues and help resolve them at root cause.

Requirements

• Experience in customer or patient support across several channels.
• Excellent written communication and the ability to remain calm during difficult conversations.
• Experience with a CRM or helpdesk, including building automations or workflows.
• Interest in health, wellbeing, or helping people change their habits.
• Experience writing help centre or knowledge base content.
• Understanding of data protection and safeguarding.

Culture & Benefits

• Meaningful work helping people improve their health.
• Opportunity to shape the support service, not only operate it.
• Collaborative and supportive team environment.
• Exposure to digital health and behaviour change at scale.
• Inclusive workplace committed to diversity, employee wellbeing, and reasonable adjustments during the interview process.
• Guaranteed interview scheme for eligible candidates with a disability, veterans, service leavers, and military spouses.