Technical Support Engineer (AI)

Location: On-site five days per week in the South Jordan, Utah office, United States

Company

Windfall develops solutions that change how organizations perceive and use people data.

What you will do

• Own the customer support queue by triaging, troubleshooting, resolving, and escalating technical issues.
• Onboard customers and users, configure accounts, map priority datasets, and help customers reach first value quickly.
• Monitor data delivery queues, account health, and dataset health while supporting wealth analytics reports and match analysis workflows.
• Investigate recurring issues and address root causes through playbooks, knowledge base articles, product feedback, or AI automation.
• Build AI workflows that deflect and automatically resolve common customer questions.
• Maintain accurate records in Pylon, Salesforce, and the internal knowledge base, and provide customer feedback for the product roadmap.

Requirements

• Full-time, on-site availability five days per week in South Jordan, Utah is required.
• 2+ years of professional experience, including 1+ year in technical support, RevOps, sales operations, data or marketing analysis, or a CRM-adjacent role.
• Comfort with CSV files, spreadsheets, and CRM data models.
• Experience with Salesforce, HubSpot, or a similar CRM.
• Experience with Pylon, Zendesk, Intercom, or another ticketing or support platform.
• Strong written and verbal communication, plus a bachelor's degree or equivalent experience.

Nice to have

• Experience building AI workflows, automations, or bots.
• Knowledge base or technical writing experience.
• Light scripting or advanced spreadsheet formula skills.
• Exposure to data matching, data enrichment, nonprofit data, or financial services data.

Culture & Benefits

• Core values include excellent communication, transparency, customer success, integrity, and trust.
• Benefits include a comprehensive package.
• Compensation is determined within the Utah salary range based on work location, skills, experience, education, and training.