IT Administrator, FST (Industrial IT)

Location: Dolbeau-Mistassini, Quebec, Canada; full-time permanent onsite position with occasional travel to various locations.

Company

hirify.global produces pulp, paper, packaging, tissue, and wood products through facilities across Canada and the United States.

What you will do

• Provide Level 1 and Level 2 support for the corporate network and the local process control network at the Dolbeau plant.
• Maintain system documentation, directories, network diagrams, and compliance with IT and process-control cybersecurity standards.
• Troubleshoot hardware and systems, manage IMAC services, and deploy IT equipment.
• Coordinate infrastructure changes, suppliers, vendors, and internal IT activities while proposing improvements within budget.
• Lead local technology projects, support operational teams, and apply independent judgment to solve problems.
• Participate in 24/7 on-call duty and coordinate service availability outside regular business hours.

Requirements

• Bilingual French and English communication skills.
• At least 5 years of professional experience using technical skills, information technologies, and operating systems, with a proven record of achievement and growth, plus a Diploma of College Studies in Information Technology or a related field; alternatively, 5 years of technology-related experience plus a bachelor's degree in Information Technology or a related field.
• Knowledge of Active Directory management and security, network components, LAN/WAN, and TCP/IP.
• At least 5 years of experience with Microsoft Office environments, including Office 365, IT infrastructure, and diagnosing and resolving IT issues.
• Experience with Windows Server systems, VMware, and system administration.
• Strong knowledge of computer network concepts and practical knowledge of asset management and support agreements for IT equipment in corporate and process control networks.
• Ability to manage heavy workloads, track interdependent and detail-intensive tasks, and ensure accurate completion.
• Problem-solving, investigative, independent learning, teamwork, and written and verbal communication skills.
• Ability to develop internal IT procedures and best practices and meet or exceed the skill level of an IT technician.

Nice to have

• Experience in an industrial IT environment.
• Cisco or Microsoft experience or certifications.

Culture & Benefits

• Inclusive, diverse, rewarding, and safe working environment.
• Opportunities for learning, skill development, and career growth.
• Supportive working environment and competitive compensation.