Plus
Включить Plus
Назад
Company hidden
4 дня назад

It Support Engineer

Формат работы
onsite
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
Serbia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

It Support Engineer: Serving as the first point of contact for IT support requests and resolving hardware, software, and network issues with an accent on diagnosing and troubleshooting technical problems. Focus on managing user lifecycles, deploying and maintaining hardware, and supporting equipment procurement.

Location: Onsite in Belgrade

Company

hirify.global is a global fintech ecosystem built to eliminate financial borders holding businesses back.

What you will do

  • Serve as the primary point of contact for all incoming IT support requests.
  • Diagnose and resolve hardware, software, and basic network issues.
  • Execute onboarding and offboarding processes, including account creation and workstation configuration.
  • Prepare, image, and deploy Windows and Apple-based devices.
  • Help maintain the local server room and office access systems.
  • Write clear, simple "How-To" guides for the internal knowledge base and support the automation process for recurring tasks.

Requirements

  • 3+ years of experience in an IT Helpdesk or customer-facing technical support role.
  • Excellent communication skills in English and Serbian, with the ability to explain technical concepts to non-technical staff.
  • Strong hands-on experience troubleshooting and administration of Windows, MacOS, Google suite, and MS Office.
  • Familiarity with user, group, and policies management in Active Directory and Google Admin console.
  • A strong understanding of laptop hardware, peripherals, and basic network concepts (Wi-Fi, VPNs, IP addresses).

Nice to have

  • Experience with working in as well as administration of IT Service Management tools like ManageEngine and Atlassian Jira.
  • Basic familiarity with running PowerShell commands and scripting.
  • Experience supporting Google Workspace (Gmail, Drive) in a corporate setting.
  • Familiarity and basic understanding of ITIL.
  • Relevant IT certifications.

Culture & Benefits

  • hirify.global is an equal opportunity employer.
  • Employing a diverse workforce is central to our success.
  • Recruiting decisions are based on experience and skills.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →