IT Support Engineer (1st/2nd Line)

Location: Belgrade, Serbia; on-site

Company

hirify.global provides an internal Information Technology function supporting employees, office infrastructure, and workplace systems.

What you will do

• Act as the first point of contact for IT support requests through ticketing, email, chat, and walk-ups.
• Diagnose and resolve hardware, software, and basic network issues, escalating complex cases to the Tier 2/System Administration team.
• Manage employee onboarding and offboarding, including accounts, MFA, workstation configuration, and secure access.
• Prepare, image, deploy, and maintain Windows and Apple devices, peripherals, conference room equipment, and office technology.
• Support hardware and software procurement, office access systems, and the local server room.
• Create internal how-to documentation and support automation of recurring tasks.

Requirements

• 3+ years of experience in an IT helpdesk or customer-facing technical support role.
• Strong hands-on experience with Windows, macOS, Google Workspace, MS Office, and related tools.
• Experience with user, group, and policy administration in Active Directory and the Google Admin console.
• Understanding of laptop hardware, peripherals, Wi-Fi, VPNs, IP addresses, and basic networking.
• Excellent communication skills and patience when explaining technical concepts to non-technical staff.
• Experience with AI-assisted automation.

Nice to have

• Experience administering IT service management tools such as ManageEngine and Atlassian Jira.
• Basic PowerShell command and scripting experience.
• Corporate Google Workspace support experience, including Gmail and Drive.
• Basic ITIL knowledge and relevant IT certifications.

Culture & Benefits

• Full-time, on-site work in Belgrade.
• Direct support for employees across office and workplace technology.
• Opportunity to improve internal support through documentation and automation.