Senior Customer Success Associate

Location: Hybrid, 8 days per month, based in Wilmington, Delaware, United States; other location: New York City, New York, United States. FinCEN ID required. Applicants may be required to appear onsite at a hirify.global office during the recruitment process.

Salary: $44,000–$74,300 USD annually, plus bonus eligibility.

Company

hirify.global provides products and services supporting structured finance, special purpose entities, corporate governance, and related customer engagements.

What you will do

• Manage and support Independent Director relationships and appointments for structured finance, special purpose entities, and other corporate governance engagements.
• Serve as the primary customer contact throughout appointment lifecycles, including onboarding, coordination, ongoing support, renewals, and service delivery.
• Manage complex onboarding processes for large or high-profile customers and ensure implementation schedules align with customer and company goals.
• Review contracts and related documentation, address non-standard inquiries, and troubleshoot specialized issues.
• Analyze customer performance, renewal, and upselling opportunities; provide insights and recommendations for product and service improvements.
• Deliver specialized customer training and collaborate with Sales and Product teams to improve the customer experience.

Requirements

• Advanced verbal and written communication skills.
• Specialized problem-solving skills for resolving complex issues.
• Advanced analytical skills, including the ability to interpret and act on customer data.
• Deep technical proficiency and knowledge of company products and services.
• Advanced CRM management skills.
• Strong customer advocacy and relationship management capabilities.
• Ability to collaborate effectively across departments.
• Expertise in providing in-depth customer training and education.
• Strong organizational skills with the ability to manage multiple transactions and deadlines; considerable job-related training and on-the-job experience in operational or administrative processes.
• Ability to evaluate non-standard operational or administrative problems using partial or conflicting information, complete assignments under limited supervision, and communicate potentially sensitive information with internal departments and external organizations.
• May serve as an informal resource for colleagues with less experience.

Culture & Benefits

• Hybrid workplace with office attendance required 8 days per month.
• Medical, dental, and vision plans.
• 401(k), FSA/HSA, and commuter benefits.
• Tuition assistance, vacation and sick time, and paid parental leave.
• In-person interviews may be included in the hiring process; AI-generated responses or third-party assistance during interviews may result in disqualification.

Hiring process

• Participate in interviews without AI tools or external prompts.
• Remove virtual backgrounds and participate in in-person interviews when requested.
• Applicants may be required to appear onsite at a hirify.global office.