Account Manager, Customer Success (Central)

Location: Remote within the United States; core business hours in the Central Timezone, with after-hours coverage when needed.

Salary: $75,000–$85,000 per year

Company

hirify.global provides technology and services for law firms and deposition operations.

What you will do

• Serve as the primary day-to-day contact for assigned law firms and deliver personalized, high-touch service.
• Partner with Account Executives and internal Scheduling, Operations, Production, and Billing teams on account priorities and client concerns.
• Review and coordinate deposition orders, including quality checks, firm and location assignments, scheduling, rescheduling, and cancellations.
• Manage urgent requests, client tickets, issue resolution, escalations, and follow-up through completion.
• Keep clients informed, de-escalate difficult conversations, and confirm that solutions meet their needs.
• Identify recurring errors and client sentiment trends, educate clients on products and services, and support ticket queues during high-volume periods.

Requirements

• 3+ years of experience in account management, customer success, or customer service; legal industry experience is preferred.
• Client-first approach with a record of responsive, dependable, high-touch service.
• Strong attention to detail when reviewing job details, firm and location assignments, scheduling information, and client preferences.
• Clear written and verbal communication, including the ability to handle difficult conversations professionally.
• Ability to prioritize competing deadlines, investigate root causes, use data to identify trends, and escalate issues appropriately.
• Availability to work Central Timezone business hours and participate in after-hours coverage when needed.

Nice to have

• Experience supporting clients in the legal industry.

Culture & Benefits

• Full-time salaried exempt position with benefits, paid time off, flexible scheduling, and equity options.
• Medical, dental, and vision coverage, including plans with fully covered premiums.
• Wellness and mental health benefits for employees and families.
• Company-provided 401(k) account.
• Home office setup and monthly internet and phone stipend.