Support Analyst (WinCap)

Location: Remote - New York; supporting school districts and BOCES across New York State

Salary: $55,000–$70,000 per year, based on experience

Company

Harris School Solutions provides WinCap school accounting and financial software for school business offices and BOCES.

What you will do

• Serve as the primary support contact for WinCap clients through support tickets and phone inquiries.
• Troubleshoot issues across purchasing, accounts payable, accounts receivable, budgeting, and the general ledger.
• Handle escalated customer issues, determine when to escalate further, and provide development teams with complete issue details.
• Lead client training through webinars and user group sessions.
• Identify bugs and enhancement ideas and document them for the development team.
• Create and improve user guides, support documentation, and internal processes.

Requirements

• Bachelor’s degree in accounting, finance, or business, or equivalent work experience.
• Solid understanding of accounting principles and day-to-day bookkeeping.
• Hands-on experience with purchasing, accounts payable, accounts receivable, budgeting, and the general ledger.
• Excellent customer service and communication skills.
• Strong analytical and troubleshooting skills.
• Ability to remain calm and organized when managing competing priorities.
• Positive, professional, and solutions-focused approach.

Nice to have

• Knowledge of fund accounting, governmental accounting, or public-sector budgeting.
• Experience supporting accounting, ERP, or financial software.
• Familiarity with public-sector purchasing rules or New York State school financial reporting.
• Business office experience in a New York State school district or BOCES is strongly preferred.

Culture & Benefits

• Remote role supporting New York school districts and BOCES.
• Opportunity to help clients manage public funds accurately and remain audit-ready.
• Role combines accounting expertise, customer support, software troubleshooting, and client training.