Customer Advocacy Manager

Location: Remote, United States of America

Salary: $77,700–$104,500 annual base pay

Company

hirify.global provides purpose-driven technology and responsible AI for organizations creating social impact.

What you will do

• Own the strategy for the hirify.global Community and Champions advocacy program, creating connected experiences that increase customer engagement and advocacy.
• Grow and support the customer community through campaigns, communications, member-led user groups, moderation, and member support.
• Identify and develop customers into Champions, speakers, reviewers, references, and storytellers throughout their advocacy journey.
• Partner with Marketing, Customer Success, Support, Partners, Events, Brand, and other teams to align community and advocacy activity with business priorities.
• Define and track community health and advocacy impact, using data, automation, and AI-enabled capabilities to improve programs, processes, and governance.

Requirements

• Experience in community management, customer advocacy, customer marketing, or customer success, with sufficient depth to own customer-facing programs.
• Experience managing an enterprise customer community or an advocacy, champion, or reference program, with a working understanding of how the other supports the customer journey.
• Strong relationship-building and influencing skills, with experience working effectively across multiple teams and stakeholders.
• Ability to prioritize confidently in an agile environment and use engagement and program data to inform decisions and improve outcomes.
• Collaborative, customer-focused approach with the ability to connect customer needs, community engagement, and advocacy opportunities.

Culture & Benefits

• Remote-flexible workforce.
• Medical, dental, and vision insurance.
• 401(k) program with employer match.
• Flexible paid time off, generous parental leave, wellness programs, and tuition reimbursement.
• Pet insurance, legal and identity protection, and donations support.